Arby's — Restaurant in Hudsonville

The owner operator needs to know that the manager with the blunt bob cut is absolutely horrible to her employees.

If I owned this location, I would work on letting her go or demoting her. She should not be in a management position, as she does not know how to speak to people appropriately when she is stressed. Her behavior is bad for the brand, staffing, and for the guests.

I and two other people stopped by--the food and the rest of the team was great. Michelle was very kind, fast, and took our orders accurately, but the manager with the bob cut was yelling across the room at her team, demeaning them, treating them as if they were stupid because they didn't guess what she wanted. (Her communication was poor to begin with.)

All three of us in my party noticed it separately, and other guests looked disturbed about it also. This lady is one of the worst I've...

Went there ordered food paid 17.99 for 2 sandwiches and Jalapeno peppers and went to pay with my card lady at drive thur with the Bob cut looked at my card after the payment went through and processed to Stare at my card so I asked why she shrugged her shoulders and said look at your name now there was no need if my payment went through so I told her I wanted my money back because I felt uncomfortable and snatched my card back and then I called today talked to who said was the store manager and got rude this place is not professional at all if they were they would have fixed the issue I planned on calling corporate because that's how people steal people's card information she should have never did that or the store manager getting rude...

The food is pricey but almost always hot and has great flavor. My biggest complaint about the Hudsonville Arby's is that they regularly close earlier than their posted time. The drive-thru is supposed to be open until 12 midnight, and yet the sign is dark, and the drive-thru is closed often shortly after 11:30 PM. My daughter gets out of work at 12:00 AM, so I have tried to swing into Arby's several times on my way to pick her up from her job, getting to Arby's about 11:45, and yet they are closed down and refuse to take my order. If you are going to close at 11:30, the POST that time! False advertising is not good business, and you are losing paying customers because of these shady...