Whataburger — Restaurant in Humble

Absolutely horrible customer service. I used my 30 minute break to attempt to get lunch here only to have my order made wrong, and when I returned to explain the situation and asked for a refund due to no longer having time to eat having wasted my ENTIRE break between the drive thru and having to return to correct the order. A simple request turned into a ten minute ordeal, with me then being told I would get my money back to my card in 3 days. Understandable, given how banks work, but that was it. Little to no apology from the shift supervisor for the incorrect order, or having wasted my entire lunch break causing me to then not be able to eat across a 10 hour shift. And no movement or offer to rectify the situation past telling me how the refund policy worked. Truly admonishing that this is the kind of customer service they are allowing. I left with no food, less money than i had entered the establishment with, and little to no apology. Frustrated i called the number on the receipt and requested to speak to a manager. i again explained the situation in relation to how i had now wasted my break time, and i was now going to be reprimanded for being late back to worm because i was stuck dealing with this refund situation, and again was treated to awful customer service. the manager tried to explain how banks worked and why it would take a few days dor my money to be returned, to which i tried to explain the money wasnt the issue, but my time wasted and the complete lack of customer service i had dealt with. the manager only then offered a replacement meal, which i explained i would be unable to return to claim due to needing to be at work and did not address the customer service i dealt with. she had nothing further to say other than a small apology and to offer me a customer service number. its just shocking that two levels of management can drop the ball so hard when it comes to fixing an issue their kitchen made and dealing with a customer face to face in a way that makes the customer feel valued at the outcome. Cross your fingers they don’t mess something up, because they will make you go through...

Thanks to the crew on duty, I got what I really wanted.

Fortunately, the food was really good too.

The online ordering usually works. Unfortunately, sometimes it doesn't.

When the system doesn't work, it can result in an irreversible total mess.

Fortunately the crew on duty managed to get me what I really wanted, not what the goofy online system ordered.

We need a bigger, bolder, goof proof confirmation screen ... before the order gets locked in concrete.

It would be really good to show the receipt and ask for a confirmation ... before the order is transmitted.

Young eyes looking at a 21" plus plus plus computer screen can sail through an order.

Loyal customers who have, for 50+ years, been driving past dozens of fast food competitors to get their treasured Whataburger treats;  encounter a very different experience, ... staring through cataracts, ... at a minuscule stupid smartphone screen.

We have been cooped up for 2 (two) months eating microwave mystery meals.

When we escape to a Whataburger we're looking forward to treats, ... not tricks.

For that, we could just turn on the television.

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For a Whataburger it's average at best. Still better than most of the competitors.

I am a fast food junkie, regularly eating at fast food establishments.

Although some brands are usually better than others, I have found much more difference between different locations of the same brand, rather than between brands, across the board.

Consistency over a long period of time is very difficult to find because of the frequent personnel turnover.

It is critical to have really good managers on site.

If I owned a franchise I would definitely have a very well-designed reward system in place, to ensure that both individuals and teams were properly rewarded for their outstanding performance.

Good loyal repeat customers are the crown jewels of the fast...

"I wish all the Whataburgers were as unorganized, unfriendly, inept, and as insufferable as THIS one." -Nobody I live nearby and the food was really good when they first built this restaurant, but now it's horrible! I've tolerated this sorry excuse of a "Whataburger" for a long time, but today I finally snapped. We placed an order for 3 burgers. Not 10. Not 100. Just 3. With only 3 burgers to prepare the staff lost their minds. I pull up to the window and instead of greeting me, the lady asks me what I ordered. I repeat the order again. The lady gives me a blank look. After staring into space for about 2 minutes she asks another person for help. The other lady finds the order in 3 seconds and leaves. The first lady looks at me and says $27.89 so I pay. Keep in mind 5 minutes have gone by and I still haven't received my food and the cars are piling up at the drive thru. All I want is some fries, a Coke, and a burger. She then only gives me 2 drinks. I have to ask for the third. Then I get home and realize she gave me ice when I said I wanted none. She gave me Dr. Pepper instead of Coke. I hate Dr. Pepper! And worst of all, my food was cold! So not only did it take 10 MINUTES at the drive thru window, but I didn't get my Coke, my fries were ice cold, and my burger was mildly warm at best. Did you pull these things out of a fridge? At least throw them in the microwave to fool me into thinking I'm getting a good quality meal. That's why I came here instead of the McDonald's across the street... I was willing to pay more for a awesome meal but I know realize I came to the WRONG "Whataburger." Solution? Staff needs to be more friendly and organized. Customers are not an annoyance so stop treating them like such. They pay your wages. The manager needs to go see how the nearby Chick-Fil-A handles their drive-thru orders. They know...