Starbucks — Restaurant in Huntersville

DONT DO IT I WAS FALSELY ACCUSED OF THREATS! So I’m never going to this location again. While ordering the cashier (I guess new) continued to rudely say “what! What did you just say? What?” After finally getting the drinks ordered Maevan makes 2 of the drinks and when I inform her that the drinks were made wrong and it was ok just put the Carmel down the sides she says “you didn’t pay for that it’s extra but ok” at this point I’m annoyed I tell her I can go pay for it that’s fine she responds “I didn’t ask you to do that I’m just letting you know”. I let her know it’s not necessary to bring it up repeatedly if you don’t need me to pay. She keeps mumbling and puts the wrong lid on the drink. Her response to the wrong lid was “I was distracted by your attitude” at this point I’m livid. I let her know that she is very lucky I don’t curse her out. While I’m talking to the manager on duty, Maevan says “you said you would beat me up”. NEVER DID THAT CROSS MY LIPS! I’m a grown woman that knows law. Practice it. Who in their right mind would threaten to beat up an employee and not expect the police to be called. That doesn’t make sense. The fact the would accuse me of saying something like that is disgusting and as a Black woman I am extremely offended. For her to even have the thought to lie and accuse me of something like that is beyond me. I plan to speak with upper management promptly on Monday. She will not get away with those accusations and comments she made. Another funny thing was the white customers behind me...she was...

Now I rarely make reviews but this is a problem at this location. Now the workers are friendly, the coffee is great, I mean come on it’s Starbucks. This is strictly about the mobile order option. I have been to this location about 5 times and each time I’ve had to wait about 45 minutes for my order. While the app always says it’s 9-12 min…DO NOT BELIEVE IT, you will wait! Take today for instance I ordered at about 8:05am, as of 8:43 still no order so had to cancel as I had somewhere to be. Now cancelling was super easy and I did get my refund, but again the point is they need to do something in regards to this issue. People want their coffee, I don’t know if it’s possible to turn off mobile order when they see there getting backed up. I mean I walked in and there where like 30 people standing/sitting and waiting for orders, that’s ridiculous. The whole point of mobile ordering is to be able to walk in and get your order and walk right back out w/ minimum wait. Now yes I know today was the free red cup day, but again as stated earlier this is a repeat offense at this location. Also another thing I get customer service, but having casual conversation with a customer when you have a line and it’s that busy is a no no. Sorry for the rant , just a mom of a newborn who really needed her coffee...

The place is in a good location. not many seating available but it's enough. If you go anytime other than morning time this place is great. good drinks, friendly staff and clean.

Morning time (anywhere between 6:30 to 9:30) it turns into a completely different place. Dirty floors and bathroom. Not rude but definitely not pleasant staff and you'll be lucky if you get your order in less then 25 minutes.

To be fair, This is the busiest Starbucks I've ever seen in the morning with 8-12 people waiting on their orders and 8-12 more waiting to order.

but, They have been like this for more than a year and they don't seem to change much. I've seen 6 different morning staff teams in the past 6 months but it seems like they have not found the A team for the morning rush.

On a personal note, I usually stop by the store and order inside. This takes 20-30 minutes of wait time. So I decided to order on the app 10 minutes before I arrive and just pick it up. well.... I did this 4 times. The first 3 times I had to mention my order after 15 minutes of waiting inside. the last time, today, I waited for 30 minutes and left. gotta call and get a refund.

TL;DR: Very busy in the morning. be ready to wait. DO NOT...