Pizza Hut — Restaurant in Huntingburg

Ordered from the Huntingburg store on the app. Added the items to my cart and went to check-out. Their frequently buggy system logged me out. I logged back in and saw the items in the cart and checked out.

A pop-up said your order will be ready for pick-up in Tell City. Which was really odd because that store was in a different time zone and wasn't open yet.

I tried calling the number for both stores, and nobody answered. I decided to drive to the Huntingburg store and straighten it out there.

I arrived at the Huntingburg store at around around 11:30 am. The store's door was locked, and the lights were off. I knocked on the door, and nobody answered.

I tried calling again, and their overseas call center answered. I explained what was going on. She insisted the store was open and put me through to their direct line. Of course, nobody answered the phone because there wasn't anybody in the store.

I called back again and explained to the second call center agent what happened, and he wanted to put me through to the store, and I told him no. He insisted their system showed the store was open. I told him I was outside the door looking in, it was locked, the lights were off, and nobody was there. He was very nice but told me there was nothing else he could do for me.

He suggested I go to the Pizza Hut website and fill out the complaint form. When I returned to work, I did. Guess what? After I filled out that form, it told me I had to log in. When I logged in, it deleted what I filled out. I gave up.

If the goal was to create a system with no accountability and to make sure the corporate office never hears a customer complaint, Pizza Hut excelled in doing so. If the goal was to serve food, they were a complete failure.

I am so glad I opted to pay with cash rather than my card because I would have had to call my bank and initiate...

3rd time ordering online. 1st time it messed up halfway through paying, 2nd time I put delivery and I called an hour later and they said I sleceted carry out ( I picked it up), 3rd time I ordered online....waited an hour for my pizzas...I called after a half hour (they said it was on its way). 1 hour after this I called to see where my pizzas were...they said I selected carryout (I made sure I selected delivery) they delivered pizzas but sauces that I paid for online were not included. I had to call again and complain. Poor...

The manager at this customer friendly and doesn’t work well to help resolve problems. We had delivery service, the pizza and wings was delivered, and what we ordered we did not receive. I called the store and the manager hung up on me because she said they had other pizzas to make and they were busy. I called back to explain that we didn’t get what we ordered, and she told me that IF I called back, she would call the cops for harassment. WOW! Our pizza was also cold, and not...