Chick-fil-A — Restaurant in Huntington Beach

I am writing to file a formal complaint regarding an unacceptable experience I had at your Chick-fil-A location on Tuesday, August 5, at approximately 8:35 PM.

An employee named Leslie, who was working the drive-thru window at the time (with black hair styled in two pink ponytails), displayed highly unprofessional and disrespectful behavior that directly violated the customer service standards your brand is known for.

The incident included the following: •    Leslie handed my food order to another customer, allowing their bare hands to touch my items before attempting to give it to me. •    When I brought this to her attention, instead of correcting the issue with basic courtesy, she responded with a rude attitude and visible disrespect. •    She also mumbled slick, inappropriate remarks under her breath, clearly intended to be heard but not directly addressed to me — an immature and unacceptable way to handle any situation, especially in front of customers.

I informed the on-duty manager, but it was clear the concern wasn’t taken seriously. That alone makes me question whether professionalism and customer care are a priority at this location.

This kind of conduct is absolutely not in line with the values Chick-fil-A claims to uphold. Leslie’s actions were unsanitary, dismissive, and hostile — and someone like her should not be representing your brand in any capacity. If this is the type of employee being allowed to interact with the public, then whoever hired her and continues to tolerate this behavior should be held equally accountable.

I expect to be contacted with a response on what corrective action will be taken. This should include a review of the security footage, retraining or removal of staff involved, and a proper apology for the unacceptable service I received.

Thank you for your time and attention to this serious matter. I hope to see real accountability —...

Where do I start? I waited in the drive through behind a woman who conducted a lengthy chit chat while ordering with the young man taking orders. It even included hand slapping and passing her phone back and forth. More hand slapping then she moved her car up. When she got to the window the socializing continued with at least 3 separate employees. More hand slapping. She finally got her food but then sat there waving to other employees. I finally beeped at her and she drove off. When I got to the window I complained and was told oh yeh, she's an employee. I am shocked at this woman's and the staff's complete disrespect for their customers. Then to put the icing on the cake when I got home my chicken salad had no chicken on it. None. Zero. Zip. It's almost humorous except it being an outrageously terrible customer experience. So I called repeatedly and got voicemail and finally got through via calling catering. What an utter mess. The manager said my next order will be free. Given this experience I doubt I'll be...

I think this place is more of a grab and go type of building. Although there are seats, it is mainly a patio type vibe and you order and grab your food at a takeout window.

The quality itself was pretty good, normal for most, if not all Chick-fil-A locations.

I ordered from the app, arrived (forgot for a few minutes to click the button letting them know I arrived), but the food was out in maybe less than 10 minutes.

Outside of the building is clean and modern and there wasn't a line whatsoever, and only a few cars in the drive-thru. I was surprised considering every location has a crazy drive-thru line. Though I think this could change soon as the location...