Firehouse Subs Goldenwest & Warner — Restaurant in Huntington Beach

Me and my husband come here a lot and we found out someone we knew auggie worked there I have no problem with him thinks he is a great dude but today we told him no cheese my husband has a dairy allergy we get it mistakes happen I wasn’t mad at all even thought my husband is at the er I’m not mad I called spoke to lady was super polite just wanted another sand which with no cheese to take to him at the hospital she was so rude basically called me a liar told me she isn’t going to remake it was just terrible I’ve never been treated like that let alone in the food industry she lied said she was one of the general mangers and I told her there is only one general mangers never heard of that and she said well he is off wouldn’t do anything for me then said call you back hung up Rudly but luckily some other lady who was so nice picked up said she would remake it like I’m already stress my husband is having a severe allergy attack last thing I need is someone being mean to me calling me a liar on the phone I wasn’t mad I was nice and polite I’m actually shocked and hurt I’ve never been treated like this as a person and I love the food but I think we will have to stop coming to our favorite sandwhich spot after this I don’t trust our food not being contaminated...

I visited on the recommendation of a local family member who had raved about it. I had a BBQ sandwich and it was fantastic. Those who hadn't experienced it before kept reiterating "this is way better than Subway."

While Subway may have a less expensive sandwich, they don't make an equivalent sandwich. This is on a dfferent (better) level. We'll definitely seek the Firehouse Subs shop out in our home town.

Staff were friendly even though the place was busy. It was cool to watch them interating with a kid and providing a firehouse helmet to them and their parent; it evolved to a bonding moment for their family to pretend being fire fighters and make fire truck sounds...a nostalgic moment for me...

Let down! Other locations are far superior. Zero for this location, it’s horrible! Quantity & Quality is very small compared to other locations. Giving firehouse chain a bad rap, made me really sad cause I love fh!They should have their franchises pulled. Hook and Ladder Sandwich Sandwich was soggy and nasty tasting and not hot. Ordered online product was not delivered at promised time it took over 30 minutes. Service is rude and slow. Tried to talk to manager short, older dark hair lady in red shirt and she didn’t care or solve problem or try to even go make order, ended up waiting 10 minutes longer. Place was so unorganized. Dirty no one busing tables. I won’t...