Sbarro — Restaurant in Huntsville

On the side I do food deliveries for door dash and recently had a delivery here for a customer to pick up. I arrived and the order wasn't ready yet, which is fine I was there pretty quick, but my prime issue is that the order was wrong even still. I didn't know this prior to delivery because due to COVID-19 precautions and Door Dash's policies, I can't open the box to double check that I was told/given the correct order. So as with many other orders in the current day and time, I had to deliver it on blind faith that the employees of the restaurant fulfilled the order correct. A few minutes after delivering to my customer I received a message stating that they had ordered a cheese pizza since his wife couldn't eat meat, but was given a pepperoni pizza instead. The customer was very frustrated and 100% rightfully so. I understand his frustration completely as I would be very mad. This makes not only Sbarro's look bad but this also damages the relationship between door dash and a customer also, as well as my reputation as a dasher. I currently have a 5 star dasher rating and I take great pride in having happy customers. I hope the customer reaches out to sbarro's which I recommended they do and hopefully your restaurant will right this wrong for an unsatisfied customer....

I want to start by saying that the pizza has always been good, but the staff is something that needs to be adjusted. I showed up to pick an Uber eats order and the cashier seemed very upset in my presence, since it stopped her from texting. She continued to look at us as she texted and even rolled her eyes when she had to come to the counter. One of the items that I was supposed to pick up wasn't available because she said they were going to close soon, even though it was 710 pm and all the other food establishments we're open and all the pizzas we're still on the display rack. After asking for a drink on the order, she got even more of an attitude demanding it wasn't on the order even after showing her it was on the ticket. This female should not be working there as she clearly does not like her job...

DONT WASTE YOUR TIME or MONEY. We ordered thru Uber eats and tracked the order as it was received, prepared, cooked, and “wrapped up.” We waited over a hour as 3 drivers tried to pick it up and then canceled for another driver to pick it up. And then 2 hours after placing the order, we find out from Uber eats that the order was canceled because the merchant was closed!!!!! Per the hours, on the google information, the store is open until 9pm. Whoever runs the store or owns this franchise should be embarrassed and ashamed! I never leave reviews, but I’m beyond upset! Don’t bother trying to eat here because...