Jimmy John's — Restaurant in Huron

When it first opened, I probably got it twice a week and I have since slowed down on my ordering, but the service and quality hasn't changed much at all since inception.

There was only ONE time where I was missing an item I paid for, a cookie that we ordered, even though the kid checked the receipt a few times (we had a couple extras) he forgot to add it, but as far as I could tell he was a newbie (hadn't seen him before), so that's a learning curve that's likely expected. There was also once where they were out of bread, but in the process of making more.

I would say our Jimmy John's is on par with others I've been to, and sure sometimes the servers can be abrupt with you - they are pretty busy after all, or a little slow on making a sub - but they are still probably the fastest "fast food" place in town by a long shot.

For context, I pretty much just order menu subs as they are, minus tomatoes / mustard, etc., so I can't comment about if people are ordering extra meat and things, but I am not surprised if there are complaints about quantity of extras.

In my opinion, they are skimpy on the mayo compared to other Jimmy Johns, so if you like mayo you need to factor that in. I've had to order extra mayo on every sub I've gotten and it still sometimes doesn't seem like enough. In that case, it might be safe to say they are not as generous with ingredients compared to other Jimmy Johns.

It's worth it to get the app if you eat there a lot due to the great rewards system, and I've really only had a handful of bad-tasting / incorrect subs in the probably 70+ subs I've gotten there, which is...

Twice this shop has made a sandwich incorrectly and they are very rude and not willing, or hardly willing, to help remake or make it better. Both times we paid for extra meat and cheese in the sandwich and got the regular amount. They argue with me about how many slices of cheese and meat are on the sandwich, i came to the shop and showed them, they must have thought I removed some because they even opened another sandwich and double checked they did indeed mess up and not give what we paid for. They remade the sandwich the first time after I drove back, originally we had it delivered and wasted the delivery charge and the tip because I ended up having to drive there anyway.

Second time, we picked up in store and again normal amounts of meat and cheese. The manager literally said she doesnt know what I want them to do. Make the sandwich correctly would be nice, or offer to remake for free or bring to us since this is the second time they didnt get a sandwich right. There is nothing else on it but meat and cheese, why is it so challenging to put the right amount on there? And this time they said they do the meat by weight, first time I was told it was by slice.

Horrible customer service especially for a brand new shop in town, we wont be back.

I can't seem to reply to the reply on this post, but I did submit a formal complaint to the corp. And was told the franchise owner would be in touch, never heard back...

I usually expect fast service at Jimmy John’s, but this location was a big disappointment. It took almost 20 minutes just to get one sandwich, and during that time the staff was more focused on being on their phones than helping customers. The dining area was messy with food scraps on the floor, and no one was wiping down tables. To make matters worse, employees were actually sitting on top of a table right next to the meat slicer definitely not sanitary. Overall, not the best service and I wouldn’t recommend...