Chiang Mai House Thai Restaurant — Restaurant in Idaho

Friday night=horrible service. Will NEVER go back.

Called ahead and was told 25 minutes. They lost the order and after arriving it took almost a full 30 minutes to get our food. During this time the hostess, a larger woman, was horrifically rude both to us and to other people coming in. If we had not been there already we would have left. And almost did. When ordering the spiciness of the different foods, people were being told that it was either super hot or absolutely not at all. That there was no medium. I know that to not be the case from previous visits. The hostess mentioned above was seating people by pointing to tables and telling them that that would be their table and that they should be okay with water. They did not escort them to the table nor offer them something else to drink. When another woman came out and pointed out that our food had been waiting some time and that she did not understand why it was there we asked what was going on and were told that she was just having an off night. I have worked in the food industry and when somebody is having that kind of an off night it usually leads to them being fired. Not tolerated and permitted to treat people poorly. One guest who came in requested that the check be split between two cards and received an incredibly rude response and her request was not done correctly. Also, it was pointed out that their prices online do not match the prices in store and that the store price is are higher. No appointment for ANYTHING.

Based off of the service that we received and the fact that the special instructions were ignored for our food and that the food order was lost and most critically the horrific treatment of the hostess, me and my family will find another Thai restaurant and will happily drive much further than go...

Updated review (1 star): I have dined in twice since my original review. Honestly, I think I just had a fluke dish the first time because the last two have been really good (pad thai and pad woonsen). HOWEVER, the service for dine-in is absolutely atrocious and fully the reason for 1 star. The first time I was thinking it was just an off day for the waiter (honestly thought he might have been high), had to ask for the soup and for silverware on top of him being extremely slow. But the food was good so I decided to come back once more. I will NEVER dine in again. I honestly cannot believe how slow the waiter moves. Like with zero sense of urgency, never checked on my table or brought silverware, had to finally flag him down to pay. Took longer to get seated than it did for the food to come out! I asked for change and he took so long I left and he got way more of a tip than he deserves (hopefully it goes to the staff in the kitchen, because I would have left him $0 if I could). I get the vibe that he is family because there is literally zero reason he should have a job there.

Original (1 star): I wanted to like this place so much, but I was really disappointed with my takeout order. I got a wide-noodle dish, and there were so many strips of noodles still clumped together that didn't separate while cooking, so there were just big mushy blocks. Was somehow bland but so salty at the same time. I hope to try this place in the future and give it another go, but it's hard when there are other Thai places in Boise that are amazing. Also maybe it was the time of day I went, but I felt unsafe parking my car where I couldn't see it while I waited...

I have always loved Chang Mai. It has been my go-to for years. Tonight I ordered pick up off of google, showed up to pick up food and was greeted by a wretched human being. The employee at the counter was a heavier Asian woman that was maybe early 30s. She rudely informed us that they do not have our order, she said they do not accept online orders because she doesn’t know how to use a computer because she “just doesn’t care”. She stated I need to dispute the charge with my bank to get a refund. I asked does this happen often/ do people tend to get a refund through that process. In which she rudely pointed at the door and said “yeah otherwise I wouldn’t have put a notice on the door”. She then asked if I’d like to place a new order, I said yes because I was already there and really wanted food from there. After she handed me my receipt to sign, I signed it and handed it back , to which she slid it back and demanded I fill out the entire receipt including tip portion. Needless to say this has been one of my worst experiences with a restaurant I have ever encountered. When we got home to eat our food it was unlike any time I have ever eaten there, looked like it was thrown together last minute and potentially made out of spite, an absolute disappointment. This woman has a blackened heart and should not be in the position to communicate with customers. Her presence alone will have a negative impact on that business for as long as she’s involved. I will no longer be ordering from there unless that is taken care of. I also believe there might be somewhat of a scam happening if they did in fact get my online order but they are refusing to...