Popeyes Louisiana Kitchen — Restaurant in Idaho

Indulging in the irresistible craving for Popeyes is an experience that we all know too well, and today was no exception. Let me tell you, the Blueberry Lemon Cream Pie is an absolute delight - a true culinary masterpiece that leaves your taste buds in a state of bliss. However, I must share my disappointment with you.

Despite the pie being listed on the menu, we were informed that it hasn't been available for almost four long months. Can you imagine that? Four months of yearning for a delicious treat that we could not savor. It's disheartening to see the same outdated menu being presented to customers, giving false hope and setting unrealistic expectations.

Unfortunately, this wasn't the only item missing from our desired feast. Other items that I longed for were also absent, causing further disappointment. The young lady who assisted us, while polite, seemed unable to provide any additional information or insight. It saddened me to hear her mention that she was merely there for a paycheck. This situation highlights a deeper issue - a lack of belonging and appreciation for the hardworking employees.

As a fellow business owner, I find it truly distressing to witness such an environment where employees feel detached and unimportant. It is imperative that actions are taken to address this matter and foster a sense of value and motivation among the staff. When employees genuinely feel like they matter, it creates a positive atmosphere, not only benefiting them but also enhancing the overall customer experience.

On top of everything, I regret to inform you that our dining experience was further marred by noticeable understaffing issues. We patiently waited for a staggering 26 minutes without receiving our order. Concerned about the delay, I approached an employee to inquire about the situation, only to be met with conflicting explanations.

One staff member claimed that our order had been given to another customer, despite the fact that we remained seated at our table and never witnessed such a transaction. Another employee then informed us that our name had been called, implying that it was our fault for not being attentive. However, I assure you that we were right there, attentively listening to other customers' names being called and observing those who arrived after us receiving their meals promptly.

Feeling increasingly dissatisfied with the situation, I expressed my disappointment to the gentleman behind the counter. Instead of addressing our concerns professionally, he abruptly offered us a refund and suggested we leave due to our perceived rudeness. It is important to note that my intention was never to be impolite, but rather to express our frustration and seek a resolution. I specifically communicated my desire for both a refund and the meal we had originally ordered, and eventually, both requests were granted.

Such instances of miscommunication and customer dissatisfaction can be disheartening, as they tarnish the overall dining experience. It is my sincere hope that the management takes note of these issues and works towards improving their staffing levels, ensuring efficient service and avoiding unnecessary misunderstandings. Every customer deserves to feel heard, understood, and valued, even in moments of frustration or disappointment.

In the spirit of constructive feedback, I believe that addressing these concerns and fostering a customer-centric environment will contribute greatly to the success of this establishment. Let us hope that future visits to this restaurant will be characterized by efficient service, clear communication, and a genuine desire to provide a memorable...

I called in my order this afternoon and said I would he there in about 10 minutes to pick it up. I had them read me back my order and everything was correct they told me it would be ready in 10 minutes. When I arrived I couldn't have had a more disappointing experience! None of the staff looked like they actually wanted to be there. Everyone was moseying around like they were zombies. I patiently waited in line and when it was my turn and was handed my call in order and I had to remind the cashier I still needed to pay for it. As he was running my card I figured I should check my bag since it didnt look like the staff was very capable today and I'm glad I did. My 5pc tender consisted of 4 half tenders my small side no spork and no biscuit. My 8pc didnt have the 2 piece changes I requested either. I informed the manager and he slowly but surely gave me 4 fresh tenders 2 biscuits and the extra pieces that were supposed to be swapped out to begin with. I wish I would have looked more thoroughly before I left tho. When i got home I became aware that my extra large side that I ordered and paid for was packaged as a small and the original 4 half tenders they gave me for my 5 PC were cold. I should have noticed it was a small side before I left but it was stacked on a piece of chicken. The small mac and cheese with the tenders was also cold. I tried to call the store and inform them about my cold tenders, cold mac and cheese, and my lg mashed potato being packaged as a small yet noone would answer. I tried several times and nothing. So here I am writing this review. I would have understood a little more had they been super busy but they weren't. Maybe had they been super short handed but they werent that either. From the looks of it there were more than enough people on the clock and they were all standing around. Either they are all new and incapable or they all just smoke too much pot to truly care about doing a good job. Either way I am fairly disappointed with their service, and you dont even want to get me started on their cleanliness, professionalism, and regard for following proper food safety guidelines or should I say...

When I entered there was a couple ahead of me. And we waited for about 5 minutes until the person who was working the front register came back from break, clocked in, and put gloves on before she took our respective orders. I literally watched the other people working, about four other workers (Two in blue shirts which I think denoted them as managers compared to the others in maroon shirts) not including the person in back who was cooking, run around to seemingly take care of the two or three drive through orders while two lobby order stood there waiting for someone to take our orders. I have worked at, and managed, KFC and know that if I had three or four people taking care of the orders on drive through they would not have been waiting nearly as long as they did.

I finally ordered the chicken sandwich which was all the rave about a year or so ago. I also ordered a large order of cajun fries. For two sandwiches and the fries my order came to almost $15, rather pricey. The meal for a family of four was only $10 more and came with considerably more food. As to the food itself it was good. I totally see what the fanfare is all about. And I always have loved their spice. But I was not given napkins nor was I asked if I wanted any ketchup for my fries. A bit disappointing as I was not going home.

They were quick, I got my order before the couple who ordered ahead of me. I think that the register worker was a bit harried as I greeted her and she seemed to respond almost as an afterthought. I like Popeye's, I really do. Even through I have worked at KFC and will never disparage them I really like Popeye's more. I will return to this location, but unless something happens with the attitudes, I won't expect much more than take my order, wait patiently, and get out. Which is a shame what with COVID restrictions easing...