Chipotle Mexican Grill — Restaurant in Illinois

This is first bad review I've ever written but my experience at this location was so horrible I had to do it. I live right next to this location, so I've frequented it before and it's never great but I also don't expect that much from a chipotle in terms of customer service. However, this visit took it to the next level. I walked in and the person in front of me was ordering their food. It ended up being the employee's friend so he pretended to pay and walked away with a free bowl of food. When I go up there, the employee tells they are out of black beans (which I saw him give the last portion to his friend for FREE) and chips. Again, normally I don't care but there was still over an hour until closing, but you can't be bothered to make any more beans for a paying customer but are okay with giving them away for free?? Now I know you're reading this and thinking "This doesn't sound that bad", but that's because I haven't got to the best part. During this whole exchange, two of the other employees are playing catch aggressively with a softball across the entire span of the building (from the kitchen to the window). I know food workers don't get paid much, but that doesn't mean you can spend your shift playing catch, and then tell someone you're done making food for the day. Do...

I’m not one to ever leave a review but at the urging of my family I am. On Thursday December 1st, I visited the Chipotle on Lake and Rohlwing Rd in Addison between 11 am and 1 pm. I was picking up some lunch for my husband and I to share in the car. Since we each cannot eat an entire burrito, I wanted to order a burrito and asked them if they could cut it in half. The clerk and cashier didn’t know so a manager (?) approached and she said they couldn’t do that. I explained that my husband and I wanted to split it and did they have a plastic knife available to use and I’d do it after the burrito was prepared. She told me no, none were available and smiled. I asked if she had any solution or options. Again smiled and shook her head no. I explained that I was a regular customer and that I would not return. Again, she smiled. Even waved goodbye. I’ve never felt my business more unwanted. What a humiliating experience. I went next door and ordered from Panda Express, who cheerfully accommodated me. I do love Chipotle and will just go out of my way a bit for better service at the location on...

I stopped here on my way home to pick up 2 salads for dinner. The person helping me put in the container a few lettuce leaves. I asked her to put a little more SALAD. (IT'S A SALAD...YOU PUT SALAD IN THE BOWL) . She was bothered by this. Continued with toppings and paid over $18. Did not realize that I have to specifically ask for the dressing. I believe all salads have some dressing. I got up from my dinner table and drove back to get the dressing. Same person there informed me that some people do not want the dressing. If it's an option, it is your job to ask the customer if they want it. Not even an apology for this. She gave me the dressing in 2 containers with barely any dressing in them. I RECOMMEND THEY PLACE THE DRESSINGS AT THE END OF THE COUNTER AS THE LAST TOPPING OPTION FOR THE SALAD... SO THEY REMEMBER TO ASK IF YOU WANT IT OR NOT. Manager on duty was very busy laughing and entertaining the crew as all this took place. This is not the first time we have had an unpleasant experience at this location. Very dissatisfied with the customer...