DiLeo's Pizzeria — Restaurant in Illinois

Dileo's has great food. It is unfortunate that the service and friendliness of the staff is mediocre. There have been several instances where I ordered food, picked up my order and arrived home to eat only to learn that items are either missing or all togerher not what I ordered!

Mistakens happen, i get this however, you'd think that after a customer brings it to their attention they would be more careful.

On Thursday July 11th I placed an order for the baked italian chicken dinner. I asked for a 6 piece dinner to consist of two breasts, two wings and two drumsticks...I knew there would be an upcharge and this was fine. When i paid for my order i was told that $3.00 was taken off my total as a courtesy for the last order they screwed up. As a habit I checked my order. The chicken was there, but no potatoes, no carrots and no salad or garlic bread! I asked the teen who took my order where the rest of my food was. She looked as if she wanted to cry. An older, mean and tired looking woman appeared and asked what the problem was. I explained and I was near tears also. I was exhausted, hungry and tired. The older eoman appeared, took the container with the chicken in it. She left. Five minutes or so later she came back with the chicken and a container of potato's and a salad with a slice of garlic bread. She stated that mistakes happen! I stated they should not happen every time. She stated that maybe DiLeo's was not the place for me. You know, by golly I think she's right. Customer's should be treated respectfully, and since we do pay for the food we should not have to be subject to rude owners too....

Had some food delivered earlier and well... such a bad experience. I ordered an Italian sub and one of the meats on the sandwich had a very foul taste. Something was clearly off. The lettuce was withered and discolored. Needless to say I had to give it up and toss it. Also, Cole slaw came with the sandwich and it was clearly old and had a pungent odor that was a clear indication. My girlfriend tried to eat it thinking it was just the way they made it but she ended up throwing it away. Hours later and we're both feeling rather sick. They'll be hearing from us if we find ourselves hospitalized with full blown food poisoning.

A few side notes, we've tried their pizza before a couple times (more than once, trying to give it a fair chance). It's very bland and tasteless. The ingredients aren't particularly fresh or of good quality. Very boring, look elsewhere for decent pizza. I've ordered cheese fries, they forgot the cheese. We've had the appetizer platter (forget the actual menu name) and everything was undercooked, the breading on some items barely darkened during the frying process. I also ordered the potato skins and they were missing a lot of cheese, very dry and overcooked. It's like they were reheated from yesterday lol. Last thing to mention is that the prices are ridiculously high for the sub par food they offer. Save your money and taste buds for a place that puts care into their food (and save yourself from the possible food poisoning). I'd give this place a negative number if I could but I'll give them 1 star because I have to and at least the delivery...

I ordered dinner for me and my daughter on Tuesday night late in the evening. We ordered a panzerotti, fried mushrooms, cheeseburger and fries and tiramisu. My daughter answered the door as I am recovering from surgery and gave the driver 50.00 for the 46.00 of food. After she brought the food in the house she informed me that the only items there were the panzerotti and tiramisu. I tried contacting the restaurant at 10:14 when we discovered the food was missing but no one answered. I spoke with the manager Terri the following day and she told me that when I wanted to order again there would be no charge for my cheeseburger and fries, and the mushrooms. Today (thursday) I called the restaurant and ordered the cheeseburger plain and fries well done, the mushrooms and a pasta dish for my daughter. They Said they were only charging for the pasta dish. My order can and the food was all there, bit the burger had everything in it and the fries were ice cold and limp. I called the restaurant to tell the manager the situation. She suggested I scrape the burger at which point I informed her of my allergy to mustard. She told me I could order another burger but that they were too busy to bring it out and they would send it when they could. In the meantime she also informed me that she was the "one losing out here" I have been getting food here for 25 years and have never been treated so poorly. 2 1/2 hours later I still have not received my food and have been made to feel bad for not receiving my...