Starbucks — Restaurant in Independence Charter Township

I had a term paper due soon, and was looking for a change of scenery to help me focus. I've frequented this Starbucks almost every week, as I grab a drink on my way into work every Friday as somewhat of a tradition, so I immediately thought of it when I was thinking of a place to get some work done.

The customer service has always been somewhat short with words and slow with service, but understandably so given how busy it seems to be. This hasn't ever bothered me, personally.

What I can't excuse, however, is what appeared to be a regional and shift manager absolutely grilling one of the employees in the middle of the seating area. Not only did they take over most of the table (which is also one of only two that have outlets), but seemed to be loudly rehashing some incident that occured a few days ago. I understand that space is limited, but at least have the respect to lower your tone of voice when you're passionately interrogating your employees out in the open.

I came to Starbucks all throughout my undergrad to seek out a welcoming, predictable environment, and this location was a let-down. The coffee is what I've come to expect from Starbucks, but the ambiance at this location leaves a lot...

Today, I ordered an iced drink, but an employee named Amber made me a hot one. I politely brought it to her attention because I understand that mistakes can be made and that working as a barista is stressful, but she was very snarky and claimed I had not specified iced and said that if a customer does not specify, it comes hot by default. I politely reminded her that I had specified, and then she made me an iced one but put barely any whipped cream. She then said "Next time, specify" despite my previous reminders that I had specified, she had just forgotten or not entered it. I am pretty sure baristas are supposed to ask iced or hot not just assume, but like I was so polite and yet I was treated very rudely. It is on the side of the cups that baristas are required to remake any drink not to your liking, but this particular employee acted like I had not specified iced at all and was very rude, as if she thought I was lying in order to get a second drink. I left feeling...

I placed a mobile order today and my husband went to go pick it up. He went through the drive through to get it. He received the drinks I ordered but didn’t get the sandwich and didn’t realize it until he got home. I called the Starbucks and told them that we never received our food and would like to have it credited back to my account. The lady stated that the only way to do that was for us to go back into the store to get the refund. (Never once did she say they would remake the sandwich for us to go get it instead either.) When I stated that I couldn’t come in today she said she would put my name down so that the next time I do go in they will GIVE me a FREE sandwich. When I said that it wouldn’t be free because I paid for it and never received it she said that’s all she could do to help me. Now I remember why I stopped coming to this Starbucks. The customer service is crap and so are the drinks. And for the price it’s ridiculous! Do...