Chipotle Mexican Grill — Restaurant in Indiana

My family doesn't eat out much. However for my daughters birthday we allowed her to pick. So we had not been to Chipotle in quite awhile. It will be last time giving my money to Chipotle. One of their employees was mumbling instead of talking and then getting upset because he had to repeat himself. They could not wrap the burritos without breaking them. So our burritos had two wraps instead of one. Also during this process they managed to squeeze out almost all of the queso they charge extra for among some of the other items I asked for in my burrito. After spending almost 80 dollars we wanted to eat inside. There was quite a about of trash throughout the seating area. We were the only people inside. One of four juices they have was out. The other one taste only like water. There was only plastics knifes available and no napkins. After going to the counter we got utensils but no napkins. Had to use bathroom towel for napkins for a family dinner. "gross" I did reach out to corporate and they said they would handle it and asked we give them a second chance. After that I said when I spend 80 dollars on food like this I don't go to places that I am unsure of their service. They then offered me a coupon for one free drink. Get out of here, good luck with your business when this is the experience you are receiving. Not to mention we stood in a short line for almost 15 minutes. Three people in front of us. They were out of two of their meats as well. Do...

I recently visited this Chipotle location and was very disappointed by my experience. I arrived about 15–20 minutes before closing, but it was clear the staff had already started shutting down for the night. Most of the restaurant was broken down, and the food on the line was noticeably cold since the warming table had been turned off.

When I ordered my bowl, the portion was smaller than usual and made with minimal ingredients. At first, I assumed the staff might be trying to conserve what was left for other customers, but after my party checked out, I saw the employees making their own meals—piling them high with generous portions of the same ingredients they had just been stingy with for paying customers.

Not long after, another group came in, and I overheard one of the staff members say, “Why do people come in when we close in 10 minutes?” It was only 9:45 p.m. They then began scraping the bottom of the containers to fulfill the new orders. To top it off, all of the trash cans had already been emptied, so there was nowhere to dispose of our garbage.

Overall, this visit felt rushed and unprofessional. I understand wanting to close on time, but customers who arrive before closing should still receive the same quality of food and service as those who come earlier in the evening. Hopefully, management can address this so future guests have a...

As per many of my posts, I almost always seek the positive of every situation. This may be the first I find myself well short. The food was decent. the steak was very fatty and disappointing. They were completely out of carne asada, (non peak hour) and black beans. I watched as the employee jus poured black bean juice on my burrito. The chicken was however delicious and juicy. My wife pre-ordered a quesadilla. It was 12-15 minutes past the time we arrived till she received it (over 40 minutes). It also had several fatty chewy bits. Price was extremely steep. Three people, over $60... Again, this is before typical rush time. Three patrons in the lobby. As we look for a seat we realize every surface is absolutely disgusting. Not one table has been wiped, food everywhere, floor littered with food and used debris. Flat wear and sauces were not stocked and poor condition(photos included). The only saving grace, the staff was very pleasant. Food was OK. Environment was deplorable. I haven't been to Chipotle in a couple years, I always absolutely loved it. This experience unfortunately has soured my view. I'll probably never go back. For the value and experience I'd rather find a nice Mexican restaurant and enjoy all of it. It could have been just an off day, but the impact will be felt for some time and potentially eliminated this family...