Ben's Soft Pretzels- Indianapolis Airport Terminal B — Restaurant in Indianapolis

I fly out of indy pretty frequently and my gate is near this store front. The first time I had a pretzel it was very tasty. The second time, I was told they were closing soon and therefore had a limited selection of overdone pretzels, and then this last time its 2pm in the afternoon they had several regular pretzels, 1 of each specialty pretzels and no pretzel dogs. The specialty pretzels again were looking overdone and airport food is too expensive to get poor quality so I asked about getting a specialty one made...I had the time...I was told they were only making more of the originals.

I don't understand why they couldn't make a specialty with the original since they had a customer but I was pretty much done. I will skip on this place moving forward not a fan of the lack of enthusiasm to service the customer. Writing my full experience down because I understand my preference and properties may not be shared universally and others may not have a problem just...

I usually do not complain about these types of things online but I do not want anyone to get sick. Ben's in Shipshewana is my favorite so I expected the same from here. Last week I ordered a plain pretzel with cheese sauce before my flight. The red-head kid working was EXTREMELY rude to me even though I simply asked him if they took Apple Pay. I went and sat back down with my pretzel and the ENTIRE INSIDE OF THE PRETZEL WAS RAW. I'm talking raw dough! I didn't even attempt it and brought it back and told the kid working that it was uncooked. Kid takes it from me and throws me a new one! So angrily! I understand being frustrated that customers are not happy but not even a single apology. Just a new pretzel and I can't say it was cooked very much more. I just tossed it and got a packaged snack at Hudson. Disappointed and I think management needs to look into who they are...

Grabbed a quick regular pretzel with a drink. Gentleman at the register was less than pleasant. No smile, no conversation, no even a “what can I get for you?” I Walked to my gate with my pretzel to find it wasn’t even close to being cooked. It was almost all raw dough. I took it back to show him. I was not rude or unpleasant in any way. Just said excuse me, this pretzel is raw. His response was to shake his head no, then slam a cup of pretzel bites on the counter. I asked if that was equivalent and he walked away. Very confused by the interaction, I grabbed what I was offered and headed back to my gate. This young man should probably not be at the register. I frequently fly through Indianapolis and won’t be buying a pretzel any time in the future from this...