Dairy Queen Grill & Chill — Restaurant in Indianapolis

I have never had issues with this particular location until recently. I went through the drive-thru on Wednesday 10/18 and ordered the $7 combo for my son with the burger and a single burger for myself. I had an evening commitment so we were short on time and I needed something quick. My son’s food was fine, but when I opened up my burger it looked like a piece of the bun had been bitten off or ripped off. The cook definitely saw it and still wrapped it up as if it was okay. I ended up going back to the store and went inside to talk to the manager and showed him the burger. I didn’t want a remake, just a refund of the burger I had returned. I was given some spiel about them having a new system and although he was a manager, he was not able to refund my money and I would have to call the following day to speak to the general manager. 1. I have never been to any restaurant that cannot immediately give you a refund, fast food or otherwise. 2. It was definitely a mistake on their end and I am having to jump through hoops and loops just to get a refund. I called the following day after I got off work and guess what, noone...

Went through the drive through on Saturday 4/25 at 2:14pm and then noticed a few hours later my credit card information had been stolen. Called and spoken with a lady named Shelby whom said she was the General Manager and explained to her that I had came there and she was like “ Are you sure it was this location?” So I read her the store number listed on my alert I told her that Dairy Queen was the last place my card was used at and now some unknown person from New Jersey is trying to make purchases with my card. She told me this same situation happened before last year so now they have “ Safeguards” in place. She also stated that if I wanted the Corporate number I would have to Google it. I had not been to this location in 14 years and I will never return. Just be aware if it has happened to me there isn’t any telling how many others it’s happening too but lucky for me I have Anytime Alerts to protect me. I will be contacting Corporate because this is a serious offense. Customers just be safe especially since restaurants are Drive Thru...

I try to go here as often as I can cause I love DQ but Every Time! I’m let down. Just cam today ordered @ 2/5 strip and fries and a 4 piece strip basket with buffalo sauce got my order and they where plain no sauce and barley any fries in the box. Went back through the drive through told her she said well that’s not what I rang up. I advised I know ,but that is not what what I ordered.She asked if I just wanted sauce to dip them in I advised No I want them dipped like the picture shows she then made me pull around and park for another 10 mins after I waited at the window. Even before I ordered I advised the lady that the speaker was very low could not hear her. Also repeated my order still was wrong and felt like she tried to over talk me and be smart when I expressed it was very short with me. I tried not to get upset cause I still wanted the food she brought it back out then started her...