McDonald's — Restaurant in Indianapolis

There’s never any employees to actually help you. They all are in the back, bring an order out and call the name, they wait 5 seconds and if you aren’t there to grab it they disappear behind the wall again with your order. Then you have to wait again until they come out with another order. Nobody working the counter for cash payments, to make sure orders are correct and customers are happy. Oh, AND if you do get to speak to an employee they won’t have any idea what you’re saying because not a single one of them speaks english. You can’t use any rewards or deals, the employees don’t know how to refund you or cancel your order if it’s wrong or taking too long, and the manager also doesn’t speak a word of english. The food is cold 9 times out of 10, and it takes minimum of 10 minutes to get anything you order. There’s a Chick Fil A right next door, and more food options past TSA that are way, way better. This McDonalds needs to close down and give us a different fast food place.

Sincerely, an IND airport employee...

First you guys take away our deals then you guys take away our rewards you guys cannot get food right half of the crew don't understand English you guys are ripping us off and every single time I order from up there y'all's getting it wrong wrong how hard is it to understand the difference between a mocha and a caramel I hope this airport closes you guys down and replaces y'all with Burger King do better and when you call up there they don't fix nothing they just say oh okay then have good day bye-bye I am pissed now I got to go to the hospital to make sure I'm okay because they put caramel in my mocha frappe I'm done I hope they close you down and replace y'all with...

Mcdonalds reached out to us and apologized for our experience at this location and will look into the issues. We waited for 15 minutes to make it to the order taker to learn that they have items displayed on the menu that they no longer serve! 1st we tried ordering the Bacon Smokehouse Burger with a salad. We were promptly told that salads are no longer served there with the Smokehouse Burger. I looked at the menu and change my order and asked for the side salad and a burger. Once again no salad is served at this location. At that point we had to catch a flight and we wound up getting the fries. I CANNOT UNDERSTAND WHY MCDONALDS DISPLAYS ITEMS ON THEIR MENU THAT THEY...