Rally's — Restaurant in Indianapolis

We have a limited number of Rally’s in the city. All the locations are closing and we all know why. Stop hiring the same people! Very poor customer service. The people you have working there are playing loud music that’s not public friendly, making you wait 30 minutes for two burger combo. Out of inventory (ok the supply chain is bad) Service here has always been subpar. I mean I get it it’s not 5 star restaurant but if service is bad at least prepare my food Service. To wait 30 minutes and food is missing and when I tell you food is missing you react like I’m bothering you literally makes me chuckle. How did you get this job and why keep it? Don’t mind me for choosing to spend money at your place of business. Rally owner of this location STOP HIRING just anybody! The food can sell itself.

Update: I tried to take the survey, but I can’t because like some people I throw away my receipt with the bag. If you go to the contact Rally’s site inside the “owner” reply, make sure you keep your receipt. I’m sticking with my previous review. Service is below the bar and slow. Maybe try, I don’t know, PAYING YOUR EMPLOYEES WHAT THEY NEED To live off your wages AND MAYBE JUST MAYBE WE CAN SAVE AT LEAST ONE RESTAURANT. Sign it over to me and I’ll show you better than I can tell you! I would project manage the ish out of this perfect fast food historical location with its unique fries and delicious 🤤 food (everything is good here) Its an easy money bag waiting to happen, but poor service is running the customers away. Look at Chuck-fil-A structure look at ANYTHING with subpar food, but amazing service! Why let something this great...

We ordered through the drive through and the women at the window asked us to pull around through the other side and when we asked for sauces was extremely rude saying we had to pay for it. We pulled to the other side and waited 20 minutes and the line never moved. We pulled back out to the other window and asked for a refund and every worker started cursing us out and saying they weren’t giving us a refund. And then started saying our food was ready. My husband asked for a refund again and they started cussing us out again saying “she done told you there was a wait” which my husband said no she didn’t she just told us to go get in the other line. Continued to scream at us and call us liars. Screamed at us to give the soda back which is completely understandable but my goodness. I have NEVER had an experience like this at a fast food restaurant in my life. I am appalled at the screaming and cursing, ESPECIALLY with my 6 year old in the back seat of my car. They said they would refund our food finally within 24-48 and we took a picture of the receipt just in case. And with the receipt. We handed it back to get the refund, asked for it back after all the screaming to take a picture and they almost wouldn’t even do that. Literally the worst food experience of my life. Do NOT go to...

Absolutely ridiculous… do not come here at night. The staff really doesn’t care. After I ordered my food I was sent to the other line to pick up the food. There’s only 6 cars ahead of me and we’ve ALLLL been waiting here for over 30 mins just looking at each other. Fast food is not their skill set. DO NOT GO HERE. Getting ready to pull on the other line so I can get a refund. I run a bar and restaurant. I highly recommend firing your entire night staff and starting fresh.

Update after receiving order:

Absolutely disgusted with the service. Staff was cursing at customers. After waiting for 40 mins the food came out cold… ordered a Buford and NONE of the toppings were on it. The chicken sandwiches were just bread and chicken. I DEMAND A REFUND!!! I will be calling headquarters as soon as I wake in the AM. Rally’s ain’t paying these people to sit around and make their image look bad. I threw my food in the trash and went to White Castle. FIRE THIS ENTIRE STAFF!!! I’m going to send one of my employees here tomorrow night so they can record this experience and upload it to YouTube because GUARANTEE YOU it’ll happen again! GIVE ME MY...