Wingstop — Restaurant in Indianapolis

Went to this Wing stop on this evening 06/29/2025 and let me tell you this place is scandalous they have no respect for their customers. They are very very rude, I Ordered a 20 piece classic bone in and and-simply asked for a small fry and a five piece Cajun corn as add ons for my order while ordering it slipped my mind, I was intended to order The voodoo I went right back to the counter before the order was even started and asked if I could get the voodoo fries instead I expressed to the young man that it was truly my fault and that it slipped my mind so I asked was there an up charge for this and the young lady that answered me back or shall I say answer me back through the gentleman that asked the question for me she said she gonna get what she paid for nah we not doing that! I was shook to my core It was only a simple question and she did not have to be rude. I was willing to pay the up charge is necessary, but what I was told well I would have to order another whole order of fries If that’s what I want and if I want those for it to be voodoo, I will have to pay the full price for that. This young lady that works there with the red long braids does not know how to talk to people she is not seasoned enough to handle the Customer flow that’s coming in. She was rude to other customers there was a guy that came in and asked for a ranch packet/sauce for his order. She’s asking him did he order that and I he told her no and then she goes off on him and saying that we normally don’t do this it cost $1.62 so she gave him the ranch but with an attitude And told him that the next time he ordered it needs to be included in the order. that came in as well and I witnessed In the midst of all this chaos, her friends are coming in and she’s giving away free food and free drinks to these friends and other customers are coming in She was rude to them as well I get home. I have grease galore. I have no flats in my order. I don’t have all of the flavors that I ordered and the fries were just horrendous. And by the way, I ordered for this to be cooked extra crispy and this did not get cooked extra crispy instead I got grease galore. horrendous. Also, the Cajun corn is hard. Taste is old and too over season. It’s bike, hot, hot more hot than normal. This is ridiculous. I paid over $30 For my order, this should not be tolerated. No customer wants to come in and pay for that customer service and get the wrong order or not all of the order or the right order in the way that it was ordered and also be asked to wait 10 to 15 minutes just to get the wrong order or not all of the order done right this is an issue that needs to be addressed. I would like to add that the gentleman that help me this evening who took my order was nice and caring he needs a raise. He understands customer service. As for the overall experience, I will never ever ever come into this place of business to eat or to order in or even go online and order from this place of business that’s a...

Last night, we arrived at the location around 11:30 PM. We were immediately told to place our order online because the staff didn’t want to take orders in-store at that time. We complied and placed our order within minutes—by 11:40 PM—confirming the transaction with a screenshot, a confirmation email, and $42.80 charged from my account.

Then, at 11:52, they locked the doors. We approached the door and window, showing the confirmation on my phone, only for them to open the door and claim our order was “fake.” What followed was outright mockery and disrespect—they laughed at us, mocked us to our faces, and had the audacity to make fun of us for simply wanting what we paid for. They even accused us of trying to scam them, lying that we’d already picked up the order, suggesting we were “just trying to get free food.” This is an outright lie, easily disproven by camera footage.

At one point, they even admitted they were lying about giving us the order and then stated they were closing and couldn’t make it. When we asked them to cancel the order on their end so we could get our money back, they outright refused, continuing to mock us in an obnoxious and condescending manner.

We ended up calling the non-emergency police line for help, and an officer arrived. The employees wouldn’t even open the door for him initially; he had to knock multiple times before they finally let him in. Even then, despite the officer instructing them to cancel the order, they still refused and continued to act rude and dismissive.

This treatment is completely unacceptable. We paid for a service we never received, and in return, we were treated with utter disrespect and unprofessionalism by staff who behaved disgustingly. We patiently and politely requested either our food or a refund, but instead were met with mockery, lies, and blatant refusal.

We expect our money back and accountability for this...

WORSE wing stop ever . Employees are rude ghetto and unprofessional. nobody wears hairnets. The employees are always loud rude and cussing . They always say online orders only when clearly there is enough employees for someone to run the register . The girl with the big puffy hair is always getting smart with people her attitude is nasty . Thats exactly why she has to settle for a job like wing stop because having a nasty ghetto attitude like she has she will never make it with a better paying job . Food was nasty cold , they shorted me wings , and my fries and corn wasn’t in the bag . When I called they got smart and hung up . If people are going to have to deal with that ghetto mess atleast name sure the food is fresh and good . They said online orders only when one guy was walking around on his phone stocking ranch . It wouldn’t have took two seconds to take someone order . They don’t understand if we don’t pay and bring you business you don’t have a job . So I expect to be treated with respect and for my good to be made fresh and the correct way . Wing stop is too high for people to get treated like this . I will NOT be back . The night evening shift...