Papa Johns Pizza — Restaurant in Indio

Order was deliver by door dash by driver Timor, he had the wrong information on his app and the label on the pizza only had 83 with my street name, Timor called me and asked me to guide him to my location, I told him my complete address but it seemed he didn'tunderstand me and keep repeating that it didn't appear on Google maps I asked him where his exact location was and he had trouble telling me so we went back and forth till I finally got him to my address, with all the commotion, I didn't checked my order so because of that I got one of the pizzas with the wrong ingredients, so at this point I just decided to just accept what I had and cleared my frustration. In my opinion and as a service technician delivering service to the entire valley if I saw that the address only had two digits it would be common sense to verify with the company the correct address since there's no address in this valley or anywhere else that only has two digits unless is a sub address like and apartment complex. My suggestion is that if you're going to partner with a delivery company to make sure the driver checks the location and if unsure, call and verify. This has not made me have a good experience and could not enjoyed the food as I...

Placed an online order and watched the tracking and it said the order was delivered. I called to see why we did not receive our order. The person who answered put the delivery driver on. He said he knocked on the door and the residents said they did not order pizza He had the right address but described the wrong house. He also said he called my number, I never received a call. He said he got a voicemail. I never received a call, no call record. When I asked how they were going to make this right he said he didn't know. I asked to speak to the manager and I got put on eternal hold. I tried calling with another phone and was also put on hold until the restaurant closed. He clearly did not go to the right house and did not call. Do not order from this restaurant, horrible customer service and no effort to correct a problem. Super disappointed and now I have to chase...

My boyfriend ordered two pizzas at 8:50pm and the app said delivered at 9:25. It was never delivered. We paid tip in advanced as well as paid for delivery fee. We had to go to the store and tell them this problem. The worker who “delivered” our pizza gave us attitude and said he was there but the gate was closed and tried calling us. He never called us once. They didn’t reimburse us for the delivery fee and tip (which they don’t deserve because we had to carry out our pizzas that night AFTER THE FACT WE PAID FOR DELIVERY) The manager however was super nice, but still did nothing to help us at all in this situation. I do not recommend ordering delivery here....