Jack in the Box — Restaurant in Inglewood

Date of Visit: October 31, 2025 Location: Jack in the Box, 1220 Centinela Ave, Inglewood, CA 90302 Employee Name: Bernarbe Dear Jack in the Box Customer Relations Team, I am writing to formally report an unpleasant experience I had at your Inglewood location on Centinela Avenue on October 31, 2025. The employee who served me, named Bernarbe, was extremely rude and dishonest during my visit. I ordered a Sweet Cream Iced Coffee, but when I received it, it was clear it was just a regular iced coffee without the sweet cream. When I questioned it, instead of explaining that the location might not carry that item, Bernarbe insisted that it was sweet cream and argued with me. I have ordered this drink from other Jack in the Box locations before, so I know what it should look and taste like. I later called the store to request the regional manager’s contact information, and Bernarbe himself answered. He first claimed to be the regional manager, then changed his story and said he was the store manager. He refused to provide any name or contact information for a higher-level manager. This behavior is dishonest, unprofessional, and not what I expect from a Jack in the Box representative. Lying to customers and refusing accountability reflects very poorly on the company. I’m disappointed with how I was treated and would appreciate this matter being looked into. Please confirm that this complaint has been received and let me know if any follow-up will occur. Thank you for your attention to...

So apparently this location ISN'T 24hrs for the drive-thru. I went to the intercom, said hello 3x's, then proceeded to pull up to the window. There were at least 4 employees. One finally came to the window after I had to flag her down. I asked, isn't this a 24hr drive-thru? She said, "yes". Then she said right after, "we're closed". I asked, "why are you closed? It says 24hrs! The employee then tells me, "the computers are down" and then she said, "we're on a break"..... at this point which one is it? So, I asked is this an everyday thing that you're on a break at 4am? The employee tells me, "we take a break every morning from 4am to 4:40am, for 40mins" I said, "so that means this isn't a 24hr location?" She looked at me with a frown on her face and says, "sorry we're closed until 4:40am" ..... why does everyone have to take a break at the same time of day? Why didn't they put up a sign to notify...

Did a postmate order at this location for pickup. Let's jump right into review.

This Jack in the Box is in Inglewood, City off the Champions! Sitting on Centinela Blvd., one block from La Brea if you heading east and 3 or 4 blocks from La Cienega if you heading west. Pristine directions :)

It's Jack in the Box - fast food at It's finest. My offspring eat here. Their go to's are - Plain Chicken Sandwich Plain Hamburger French Fries Mini Tacos & Regular Tacos Jalapeno Poppers

All things teenagers can eat w/o repercussions. The youthful years.

They don't complain about the food and from my observations, they enjoy it because they eat it all.

Service is good given the short interaction with an employee verifying the Postmate order. The food is ready quickly and haven't had any discrepancies with orders. This is a newer location, maybe a year or two old. Inside and outside are...