LA City Cars — Local services in Inglewood

Update: 6/28/25 The owner answered my original review, with updates. He spoke about transparency. Included are copies of the doc's I referred to in my review that the owner did not address in his answer. He said, during the process the vehicle was in my family's possession. That's absurd, he didn't qualify and I'm out of state. The non-negotiable submitted to the investigator states, "refund deposit placed on vehicle 10/31/2024 delivery of vehicle never taken". By your own admission my family never had possession of the vehicle. Also, my son received an email from the investigator on 6/13/25 "On Tuesday, I sent the owner a follow up email instructing him to send me the check and a letter regarding the cancelled sale." You were originally asked to send out a new check to Jaison's current mailing address and let him know when it was done; you did not follow instructions, he requested you send the check to him. A new check issued to "the cosigner". Also, you informed the IRS that 'I' had received a clean vehicle credit that I signed over to you. You said "I was the cosigner." You did return the credit to the IRS stating "I returned the vehicle." The only transparency is all the inconsistencies. Update 6/11/2025 Still not resolved. We have filed a complaint with the California Department of Motor Vehicle. The car dealership produced a non-negotional copy of a check they said was mailed to the address of record, my son doesn't use that address any longer, in February. The agent in charge of the investigation requested a new check be mailed to his current mailing address. The dealership advised him they would when they canceled the previously issued check. That was in May...no check received yet. (Original review) This was(is) the worst experience of my life. The first day he tried to make contact with a salesperson was October 23,2024. My son got there in the afternoon, signed in, however was not helped. The next day a salesperson noticed him from the day before and talked to him. The process began; they filled out the paperwork and he gave them $1000, I'm out of state, they contacted me via email. I was the cosigner so everything done online and they ran my credit. All docs requested via email. My credit score is above 800 on the big three, they would not finance in house, which was the only reason I even considered cosigning. I did not want my credit score affected by hard inquiries. Day three he was told they were close to getting him finanaced. He offered them another 1000. The salesperson, still optimistic, said no the original $1000.00 would be fine. Left that night at closing and was asked to come back the next day at "scheduled appointment time". Day four, salesperson was not available at the appointment time and asked if a later time was ok. Got there and waited because the salesperson assured him the paperwork was being finalized. Also left that night at closing. Day five the salesperson called and said an alternate vehicle was his if he had $8000.00 for the down-payment. He said no, and requested the $1000.00 downpayment returned; check would be processed in La Puente to come back the next day. Day six didn't bother going to Inglewood. Called La Puente to ask if he could pick up the check. They had no idea why he was told they would process the check. Called Inglewood and was told they could put it back on the card. No check had to be issued. February 10, 2025. Not done yet. He never got the down-payment back. 'I', the cosigner got a letter from the IRS. It says that because 'I' purchased a clean vehicle on October 30,2024, and elected to transfer the value of the clean vehicle credit to the dealer I was to report that on my federal tax return. I see a lot of 5 star ratings, and I have no idea why our personal experience was so bad. I hope whoever reads this takes this review into consideration. Please don't sign anything without getting a copy and make sure you get a receipt for your...

Alright, strap in for the wildest car-buying tale this side of Inglewood, because I just drove off the lot at LA City Cars in a slick Chevy Colorado, despite my credit score looking like it got dragged through a mud pit. As a first-time buyer with a credit history that could make a loan officer cry, I thought I’d be laughed out of the dealership, but Jesse Leeman, the Sales Demon himself, turned my financial fright fest into a comedy blockbuster. With Natasha, the sales manager with a heart of gold, and Ross the Boss, the deal-closing dynamo, this trio made my Chevy Colorado dreams come true, and I’m still chuckling about it!

Picture me, a nervous wreck, walking into LA City Cars with a credit report that’s basically a horror novel. Enter Jesse Leeman, who swooped in like a caffeinated wizard, his grin so bright it could power my new Colorado’s headlights. Jesse Leeman didn’t bat an eye at my credit woes; instead, he cracked a joke about how my score was “more of a suggestion than a rule” and dove into showing me the Chevy Colorado like it was his personal chariot. This guy’s energy is contagious—Jesse Leeman had me test-driving the truck, raving about its towing power and rugged vibes, all while tossing in one-liners that had me snorting like I was at a stand-up show. “This truck’s so tough,” Jesse Leeman said, “it could haul your credit score out of the ditch!” I was sold on his vibe before I even saw the price tag.

But Jesse Leeman wasn’t flying solo. He handed me off to Natasha, the sales manager who’s basically the fairy godmother of car deals. Natasha took one look at my situation, gave me a reassuring wink, and started working her magic. She didn’t just crunch numbers; she danced with them, finding a way to make my Chevy Colorado fit my budget without me needing to sell a kidney. Natasha’s calm, confident vibe made me feel like I was her top priority, and she even threw in a $4,000 rebate that had me doing a double-take. I mean, who gets a deal like that with credit as shaky as mine? Natasha does, that’s who, and Jesse Leeman was right there cheering her on like they were filming a buddy-comedy sequel. Then there’s Ross the Boss, the other sales manager, who swooped in to seal the deal like he was closing a Hollywood blockbuster. Ross, with his slick suit and smoother talk, made the paperwork feel like signing up for a VIP club instead of a loan. He and Jesse Leeman were like the car-buying equivalent of a tag-team wrestling duo—Jesse Leeman hyping me up with his demon energy, Ross locking in the terms with a grin that said, “We got this.” Ross made sure every detail was crystal clear, and when he handed me the keys, he threw in a fist bump and a quip about how my Colorado was ready to “outrun my credit past.” Let’s talk about the Chevy Colorado for a sec—this truck is a beast! It’s got that rugged charm, perfect for hauling my gear (and my ego) around town, with a comfy interior that makes me feel like I’m driving a spaceship.

Jesse Leeman walked me through every feature, from the touchscreen to the bed liner, like he was unveiling a treasure chest. And when I drove off, Jesse Leeman did a victory dance in the lot, Natasha waved like a proud mom, and Ross gave me a nod that screamed, “You’re the man!” I’m still pinching myself that I, a credit-challenged rookie, am cruising in this beauty.

If your credit’s got more holes than a bad rom-com plot, head to LA City Cars and ask for Jesse Leeman, Natasha, and Ross the Boss. Jesse Leeman will make you laugh, Natasha will make you believe in miracles, and Ross will make the deal happen faster than you can say “bad credit, who?” This crew turned my first-time buyer panic into a hilarious, high-fiving adventure, and now I’m rolling in a Chevy Colorado that’s tougher than my financial past. Thanks, Jesse Leeman, for the laughs and the truck—LA City Cars,...

EDIT: Since we can't reply to whom ever is replying to our reviews. We were told that the car WAS NOT eligible for the $4k rebate because the price of the car wasn't $25k or less! We were told the $4k rebate would be added if the OTD was at $28k making the car price of $21k (estimate) excluding taxes and reg fees (roughly $3.5-4k), but OBVIOUSLY that wasn't the case and you guys wouldn't have sold it at $21k so STOP YOUR LYING! I wasn't "double counting" anything! You guys added $4k called "Accessories" and didn't want to take it off the price! So how was my effective price $28k, if you guys gave me an OTD of $38K? lol I'm confused...

Anyways, I went in to their Inglewood location after speaking to Josh. I told him that I made an offer on their website for a 2021 Tesla Model Y with 29.3k miles for $27k. The listing price was $29,999. Josh and I came to the conclusion of $28K OUT THE DOOR PRICE! As wonderful as that sounds, it was a disaster once I got to their location. For one, Josh had to leave to the other location to do some business(such a shame, because we really wanted to work with him, as he was the one who gave us that deal). He left us with a woman sales rep who was nice and kind, but was in the dark of what was happening. So I brought her up to speed of the situation as she was showing us a different Tesla Model Y. The Tesla MY that i was viewing wasn't even at their lot! Strike one!

Once we sat down at the desk, IMMEDIATELY we started getting different prices! On their website there's a section where you can make an offer(which i did). If you're not going to honor the offers that come through YOUR website, then don't tell people to come in and haggle them into different numbers! The ONLY reason I came in was because of the $28k OTD price that was given to me by Josh. The new OTD price was $38k. $4k was "Accessories"...aka aftermarket markups. These are things like paint protection, wheel coatings, tints(if have any), etc that they charge you! Why are you charging me that? I didn't ask for those add ons so TAKE IT OFF! Strike two!

As we are negotiating, the finance manger is getting upset and telling us that they need to do what is best for them and what makes the most sense for them. My motto is, "They don't care about your pockets, so don't care about their profits!" Do what's best for YOU and your financial means. After giving us attitude and sarcasm he asked what we think the value of the car is and what we would pay for the car so he can go back there and make it happen. I calmly told him that the car value is between $22-24k according to KBB, Carmax, Carvana, etc. But if we can keep the original OTD price of $28k them we have a deal. I also asked for the invoice of the trade-in/sell transaction of the vehicle and he tried to do everything in his power to not show us the invoice. He asked, "what difference does the invoice makes?" And "Knowing what we paid for the car isn't going to make a difference." Blah blah blah. Of course he brought out a different invoice which said they paid the car for $30k, but the MMR says $28k(BINGO!) The invoice also had the quantity number whited out, but we still made it out as "10". Now why are they hiding certain numbers and columns? Fishy! Strike three!

Finally, he came back and said that the "owner" said he is willing to take $2k off and wouldn't go lower than $36k. As if they called the owner of the lot to make the deal...lol a bunch of bs. So we said no deal, got up and left!

Always ask for the OTD price and the invoice of whatever vehicle you are viewing. These stealerships are literally getting tens of thousands of dollars ranging from 20-30k out of you on a car that has a value of $22-24k. Be smart and always walk away if the deal...