I really wanted to like this place, and it came highly recommended. I ordered the sweet and sour chicken combination that included chicken fried rice, egg roll and can of pop. We also ordered a side of two spring rolls. When we got to the car, I noticed the pop was missing so my husband went in and got it. When we arrived home, we discovered there was no sweet and sour sauce either ON the chicken or included in the bag. The chicken was hot, but it consisted of tiny pieces of chicken covered with a LOT of greasy batter. I had to remove the batter so there wasn't much to it. The egg roll was cool, soggy and oily. and what we think were the spring rolls (they were very small and three instead of two?) were the same way. They did not include napkins or utensils. We discovered later that condiments etc. are available but you have to know where they are. As first timers, which we mentioned when we arrived, it would have been nice to be told the sweet and sour sauce for the sweet and sour chicken was not actually included with our food. I am giving them two stars because they have a LOT of menu options, the food was ready on time, the fried rice was ok, the almond cookies were quite good, and it's a family owned business. However, there are other family owned Asian restaurants in the area that we like better...... but at...
Read moreI ordered off of the menu in an online order because i live down the street from Super Wok, I ordered the wontons, chicken wings and chinese donuts. I walked in 25 minutes after placing the order which was the expected wait time around 5:45, there was no one inside the establishment except for the staff. I walked up to the counter where a lady stood appearing to be waiting for me to reach the counter, but once i did she walked away saying nothing, and thoughtlessly standing in the middle of the kitchen. She walked back up to the counter and i told her i had an online, she rang me up, gave my change and walked away without a word, very rude service. I went home and the chicken wings were burnt and missing a wing, the wontons were mediocre at best with hardly any filling, but the chinese donuts were okay. The service was rude and horrible, and the food was mediocre, the kind of food i would probably buy only if all other places were closed and i had been starved for weeks. there is a nearby chinese place nearby called A1, spend your money wisely and...
Read moreMy husband and I have ordered from SuperWok many times in the 9+ years we've lived in IGH. We got our order delivered and after opening the bag discovered our sweet and sour chicken was not in the bag. I called the restaurant immediately to let them know the error. The young woman I spoke to accused me of lying and claimed that they were certain it was in the bag. Needless to say, I was stunned by the accusation. Eventually, the woman said she would have another NEW order delivered (as if I received the original order). A while later, the delivery driver pulled into the driveway, but immediately backed out and left! I called the restaurant again and was told the driver "forgot" the new sweet and sour chicken!! I told the woman to cancel the order and credit us for the missing food. $11.50. And also said we will never be ordering from them again, she did not care. I know its hard for bussinesses to find good help, and many places are just happy to have someone with a pulse, but that was...
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