Dunkin' — Restaurant in Ipswich

AVOID THIS DUNKS AT ALL COSTS. it's been terrible for YEARS now. Not worth the frustration

Ordered a latte about 20 minutes before closing today March 25th 2023. I walked in there were no orders ready and the woman working was at the register (on her phone) next to an empty cup. I asked if my order was ready and she looked at the cup then told me the espresso machine is broken. I then corrected her and said it was cleaned not broken she said yeah sorry. Asked for tea instead. Got coffee. Waited for her to finish another order and she corrected it. This is similar to every other experience...

Absolutely abhorrent. I pre-ordered a drink online so that I did not have to wait in the store (quarantine). When I get here the machine was broken and they COULD NOT refund me. All I was given was a consolation bagel. Further, I come another day for a breakfast sandwich and they are OUT of eggs.

In conclusion this breakfast place could not give me a drink, a refund, or an egg sandwich.

I call headquarters and they couldn’t even refund me.

ABHORRENT

Edit: many reviews of this place were fake. One was just a story about a wolf. I reported them all. I hope their rating falls to zero...

As an avid lover of Dunkin’ donuts for many years, this specific location has honestly shocked me on numerous occasions. I have had to wait over 15 minutes when there is not even a line in the lobby. On numerous occasions I have ordered food and the food is either burnt or uncooked… no in between. I have noticed a high turn over rate and question and the cognitive skills of the current employees. I highly recommend that you as a customer should visit the Rowley, MA location instead, as they set the standard for what service and quality at Dunkin’ donuts...