Farmer Boys — Restaurant in Irvine

This review pertains to the "customer service" and "QR code order at the table" service only. We never got to try the food. Last weekend, there were two of us, and we used the "QR order service" at table #56. The instructions were simple, consisting of three steps: 1. Scan the code; 2. Pay for the order; 3. Wait for your food to be brought to the table. That's what we did: we scanned the code, checked out the "basket," and paid.

After waiting for 20 minutes, we felt something was wrong. We inquired at the counter, and the cashier informed us that the food was ready and had been made "to go." When we commented on this, he replied that we should have selected "dine in" when ordering. I am completely sure there was no "obvious choice" to select "dine in" during the ordering process!

To those at Farmer Boys who designed this service: your user flow is a failure. If you advise a quick "QR order at the table" process in three steps, you should not include a "to go" option. Ever. At all. It's a different process entirely. This is the Product Owner's fault. This is my point. Don't make the user feel stupid—it's the main rule of digital service. I'm not sure if they ever conducted user testing.

However, when we asked to convert the order to "dine in," the same guy refused to change anything because "the food was ready and they made it following the order." He admitted that "there may be a misunderstanding of the information on the table guide." After asking again, he offered to refund our money. We accepted and left.

To the Farmer Boys team: your "QR code order at the table" service is a disaster, and your customer service (at this location) is unsatisfactory. Double failure. Sorry, but I would not recommend anyone to come here, and I will not be returning.

P.S. My $38 hasn't been...

I'm so sorry I have to give this bad review but I had a really bad experience here with the employees. I was trying to order the bacon box special for $9.99 but I wanted to switch the fries for zucchini since I don't eat fries. The cashier told me she couldn't do the special with sweet potato fries and that I would have to order the combo from the regular menu which was I believe around $11.29 so I asked her how much would that one cost with sweet potatoe fries and she gave a total of $20 and some cents. I was surprised of the price from $11.29 to over $20 so I asked her why and she said she was charging everything separately including the fries, I told her I didn't want the fries but long story short she adopted a very rude attitude and I turned around to leave the place when I heard her and the person exchanged laughing of me. I asked who was the supervisor and the one said it was her and was as rude as the others. I took video and pictures and asked for names and only got the name of Lucy since they refused to give me all names because I told Lucy I wanted the corporate office number to report the incident. I truly believe people like them shouldn't be working in places where they have to deal with older educated people that all is doing is asking is for an explanation of the cost and Lucy ended up yelling to me in front of everyone telling me I had to leave because I was trespassing the property when all I did was drive 17 miles to try the special burger I heard of. That is totally unacceptable and if to the owner of the place that is correct please let me know so we can all be aware of that. Thank you very much for your...

I used a delivery service on an order I placed about 2 weeks ago at this location. I ordered one of their Chicken Club sandwiches and an order of their onion rings. The food arrived and was absolutely horrible (except for the rings). After having a couple of bites of the chicken sandwich, I was mortified to see that the chicken was RAW halfway through. The 3-4 slices of bacon were literally 95% pure fat. I had to throw the entire sandwich out, and wondered how this could have happened. I telephoned the store and had to deal with some snotty poorly trained manager who completely dismissed my complaint as if were not her restaurant's fault and told me to try to get a refund from the delivery service, where there were no issues.

I called the corporate office when the weekend was over. It then took 3 separate calls and over a week later for the District Manager to get back to me to discuss. He too initially tried to provide cover for the restaurant, while simultaneously apologizing for my experience, not the incompetency of the kitchen. I reminded him that I could have gotten ill from the under-cooked chicken. He finally agreed to compensate me for the "experience" and sent out a gift card, which came nowhere near compensating me for my awful food. Bear in mind that this is a franchised store and not a corporate store, which goes a long way to explain things.

As such, although I had been a loyal customer before, they will never see me again. I have half a mind reporting the store to the city's Health Dept. so they can pay the store a visit and do some inspecting.

AVOID!! If this happened to me, it can...