Long's Kitchen — Restaurant in Irvine

The service here is horrible. The waitress didn't speak any English and as hard as I tried to communicate with her by using words on the menu, all she kept saying was 'no understand'. I saw two tables get sat after I got sat and they got their food before me. When I finally received my food, I didn't like it and it seemed like the meat wasn't cooked all the way. I tried to tell the waitress and again, all she said was 'no English'. She then asked some customers to come translate so I asked them to tell her that I didn't want that dish because the meat wasn't cooked all the way. She said there were 'no returns'. What kind of customer service is that!?? She didn't offer me anything else, she didn't apologize or try to make my experience any better. Definitely don't...

Waitress seems pretty friendly, I didn’t see what some of the other reviewers were talking about with regards to rude waitress. However it wasn’t very busy. They did forget to bring us tea, and didn’t prompt for rice (which is not included). However they were never rude.

Food came pretty quickly, except for the fish head, but they warned us beforehand.

Spiciness is about what I expected for Hunan food. The reviewer who gave it one star for food being spicy probably shouldn’t have come here. The menu doesn’t warn about spiciness though.

Overall food was a bit salty, but otherwise pretty good. My wife and parents didn’t find it salty though, so it could be just me.

They did have dishes that had different varieties of Hunan pickled chili, so that’s...

This restaurant serves traditional Hunanese cuisine from Hunan, with a relatively simple menu. The flavors are standard and unremarkable. I suspect that the stir-fried pork might be made from leftovers, as the peppers in it were mushy, not as if they were freshly cooked. The dishes are priced between $10 and $20, which isn’t expensive, but the portion sizes are quite small. There is only one waiter in the entire restaurant, leading to very slow and...