McDonald's — Restaurant in Irvine

Today at 3:18 pm I waited 20 minutes for 2 cookies which is already ridiculous however when I asked the young lady who was filling orders about my cookies she was very rude and sharply told me that my order wasn’t ready. I tried asking twice and she was incredibly rude both times. Eventually a nice older lady asked me if I needed help and I explained I had been waiting 20 minutes for 2 cookies, this lady apologized and immediately put 2 cookies in a bag for me. The grumpy young girl threw away my receipt while the other lady put my cookies in the bag. Every time I have been to this location there has been some sort of problem and I can’t waste time being disrespected like this. I will never go to this...

Order food and other orders were taken and given both online and in person before my food was put on the counter. Speaking of that, my order was never called like all the orders before me. I grabbed my bag and my drink and headed to my gate. Later I found out no napkins were placed in the bag and my sprite was not tasting good. I guess the soda machine was out of syrup or something. Over this one trip was not the only time I had to dive into this location. This was just the one that made me realize how often service was like this. I finally decided to leave a review for this location....

At the airport in Santa Ana, with not a lot of choices for fast food prior to boarding. I always regret making these poor decisions when eating at a fast food chain, and especially at the airport. Well to my surprise, the service was exceptional, the lady at the counter was a gem, welcoming, patient with people in front of me where indecisive. The food was freshly made both the sandwich and the fries, and the sandwich was not a rush job with haphazardly placed items over the chicken. Kudos to the management team at this location and specifically the one that is located...