Panda Express — Restaurant in Irvine

The food isn't bad but today's service was terrible! On Saturday, around 2:30PM, I brought my friends for lunch and when I told the gentleman that we're together and I couldn't make up my mind because I hadn't been there for many months, I let my friends order first. I looked for what I wanted before I was ready. When he finished with my friends, he ignored me and helped the next customer. I had to butt in and told him he skipped me and he was very rude, very inconsiderate, very apathetic and very inexperienced. He said he did helped me give my orders when I impatiently insisted he didn't. He mixed up the orders with my friends and another customer he was helping and didn't bother to check the accuracy of the order. He said one of my friends' orders is mine and I was very annoyed of his incompetence!! He assumed everyone knows what to order and didn't budge to another space to help out the customer like me who hadn't made up their minds. He stayed only in one place and assumed everyone orders what HE believes everyone else ordered the same thing! I feel like I needed to talk to the manager because this employee only concentrated on the speed rather than the accuracy of the orders! I worked in restaurant businesses for nearly 13 years and even if speed is essential and food should be well cooked, accuracy of orders and patience toward customers is very important if the business would like to be highly rated! This is the most humiliating experience I had ever been in and this is not the first time that happened to me in other restaurants! If next time, I come in with the same employee acting that way without caring what he did or didn't at least apologize to me which he didn't today, I'll have my friends leave and I will have to make a complaint about this poor quality service. The female cashier is friendly and polite and I wish she was in that position to make food we ordered instead of him! Fast food may need fast service, but the FOOD QUALITY, the ACCURACY of orders and PATIENCE toward any customers are 3 most vital importance toward any kinds of service! This kind of employee today ought to learn his...

The Asian lady is very rude. I was trying to use a Free Entrée Coupon I got from Panda Express customer service on a premium item after she said I can. Then when the its time to charge me, $5 EXTRA for something. I question it to the cashier and when he asks her, she just RIPS the coupon in half and then checks the order if its correct. Clearly she doesn't want me to take it back. She goes on to say that's how much it costs for premium and she's taking $1.25 off for the coupon. I question her again holding up the line and suddenly she realizes her mistake and charges me $2. Fed up i pay then call customer service and they tell me its supposed to be free. I get home to eat and I find I only get 3 pieces of the Honey Sesame Chicken and a lot of vegetables. This lady should be fired. She's had complaints before. I would avoid this store...

I honestly love the service here. I usually do not eat out- especially not at Chinese restaurants- but yesterday I drove to Panda Express and messed up my order. Instead of asking for family feast which is what my parents wanted, I got the same order but as 3 entries, and 3 sides. Realizing my mistake, I went back and told the lady worker my dilemma. I expected her to be really pissed off, but she smiled at me, and went to the talk to the manager.

Although it was really chaotic, the manager (his name is Alex) came and helped me resolve my issues. He even gave me and my younger brother free drinks since I had to wait for a side.

This particular Panda Express deserves a five star not only for its mouthwatering food, but also its courteous...