Adonai Bakery — Restaurant in Irvington

My experience with your establishment this morning was incredibly frustrating, marking the worst customer service I have ever encountered. It's clear that some of your staff lack fundamental training in order management and customer interaction. At 8:20 AM, I placed an order for five pupusas and was quoted a 15-20 minute wait. I arrived at 8:38 AM, expecting my order to be ready, but it was not. After waiting an additional five minutes, by 8:45 AM, my order was still not prepared. A staff member, Gabriela C., then handed me a bag, which I assumed contained my order. As I was about to leave, she approached my car, stating she had accidentally given me an extra breakfast item that needed to be removed. I returned the bag to her. I then waited another ten minutes in my car, growing increasingly frustrated, as she did not return with my correct order. Upon re-entering the store, I asked about the status of my pupusas. Gabriela C. responded with an unprofessional and dismissive attitude, stating they were "not ready yet." It is completely unacceptable to wait an hour for pupusas, especially after being initially given an incorrect order and then ignored. When I questioned how she could have given me an order only to take it back, she continued to ignore me, turning away and refusing to address my concerns. My request for a refund was also met with silence and continued disregard. I have my receipt and all details of this incident documented. This level of unprofessionalism and disregard for a customer is simply unacceptable. It raises serious questions about your hiring and training processes. I will never return to your establishment. Furthermore, I intend to share my experience, including video documentation, on TikTok, where I have 10,000 followers. This is a direct consequence of the abysmal...

As a bride, I had high expectations for my wedding cake, especially after investing $300 into what was supposed to be a beautiful centerpiece for my special day. Unfortunately, the cake delivered did not meet those expectations and left me feeling disappointed. The visual presentation of the cake was also lacking. The icing was too much and out of places and inconsistently applied; some areas were thin while others were overly thick. Additionally, there were jewels on the cake that were covered in frosting, which detracted from their intended decorative effect. This lack of attention to detail made the cake look unprofessional and not worthy of a wedding celebration. Moreover, the flowers adorning the cake were not provided by the baker but rather taken from a floral arrangements she had available. While I appreciate that she utilized what was available, it would have been more appropriate for her to include fresh flowers as part of her service or at least communicate this beforehand. The cake also tastes so dry and didn’t feel like it was freshly baked. The cake wasn’t also delivered which made it smashed before getting to the hall. It also wasn’t covered and was exposed. No one ate the cake at the wedding and had to dump it...

I'm not the type of person to do this but I hate foolishness especially when it comes to spending my money. I will never ever purchase anything from this bakery again. I been supporting you guys for the longest and this is where I'll stop. First of all I have to communicate using a phone because nobody speak ENGLISH. I ordered a regular vanilla birthday cake and was disappointed to get a cake with filling. The cake texture taste like a vegan type of cake. The cake was so horrible, nobody wanted it and it spoil my child celebration. I went back to dispute it and was told they ran out of regular cake and gave me the one I got instead. My problem is why did no one call me to tell me that instead of giving me a completely different cake without my permission? Then you going to tell me there is nothing you can do about it when the fault wasn't mine? NEVER again will you get my money and I'll...