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I try to stay as understanding as possible when it comes to places like this. However, when i went on Thursday (June 24th) I could not ignore how horrible my experience was. A worker named Aidan rang me up, and all was going fine. I ordered a chicken caesar salad and a regular sized tea. No big deal. I am then given the smaller, packaged, $6.99 salad with no chicken, despite paying $11.99 for the bigger one with chicken. The reason being because there was no chicken. I try to explain that i had paid $5 extra than what was being given to me. What truly confused me is that he then said it "would be right out." Strange, now I know I'm being lied to. Either it will come out and the no chicken was a lie, or it won't be out soon, and I was lied to about that. Turns out the latter was true. I was offered to swap it with something else, but because everything else was quite unhealthy and I didn't wish to make anything more complicated, I simply asked for my money back. Unfortunately it couldn't be that easy. Who I assume was a manager then came and processed the refund, all while not even looking at or addressing me. It's very hard to rate customer service when there quite literally isn't any. I was asked multiple times if it went through. No it didn't. Then they told me it would take 1-2 days. Over 72 hours later, it STILL has not been processed. So ultimately I'm out roughly $13 after tax on a salad I never even got, and was lied to on more than one occasion. I can't say I ever wish to order from here again. Though granted, I guess I've only ordered from here 1/2 of a time, it seems. Edit: that "1-2" days for the money back ended up...
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Pizza note: the pizza (not the full pie) is not served as a slice but in a very small personal pie style. Lines were extremely long and also somewhat disorganized on a Thursday afternoon, and the overpriced ($14) pizza and breadstick at the end wasn't totally worth it. Helping make the lines a bit more distinct would be...
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Crazy expensive!! I ordered 2 slices and 4 garlic knots for $32.99?!?!?!?!?!?!!! Is this some stupid living heck?!! Pizza is SUCH low quality and if it was the same price as dominos, I would’ve been eating more. Never waste your money here!!
Note: Bella Napoli down the road is...
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