Jimmy John's — Restaurant in Jackson

I made an online order at the Jimmy John’s on Poplar in Jackson. This was my first time ever ordering or eating anything from this location. I have eaten at or placed a pickup order several times at the Madison location, which is closed now. I ordered what I typically order, the #12 Beach Club (turkey breast, provolone cheese and avocado spread served on fresh-baked 8" topped with mayo and fresh-sliced lettuce, cucumber and tomato) with chips and a drink. I park at the curb to run in and grab my order. Upon walking thru the door I notice a guy smoking and on his phone sitting on the brick planter right in front of the store. I went in and stood in line behind four adults and two small children. There was only one employee in the store. She was taking orders and putting the tickets up to be made. While still waiting my turn, the man that had been sitting in front of the store smoking, came in and headed behind the counter, I didn’t realize earlier he was an employee. The lady, who was the only employee there when I entered proceeded to tell him that the third employee who was working had left and told her to hold things down until they got back. Maybe the person was a manager and had to run to the bank or maybe there was some sort of emergency or possibly they had run out of an ingredient and ran to the store to get more, I have no idea. What I do know though is that you don’t leave one employee working alone during lunch hour. First of all, it can be dangerous, secondly, one person isn’t able to do everything needed to provide the customers with topnotch service. But these things were not even what really bothered me. What bothered me most was the man that came in after smoking, while behind the counter talking with the other employee, proceeded to stretch and raise his shirt up, exposing his belly and chest and scratch himself. He didn’t wash his hands before or after this and proceeded to start working. It was just too much for me. This may not bother everyone, but the idea that this person could have made my sandwich really bothered me. When it was my turn, I got my order, made my drink, grabbed the chips and left. Driving back to work I tried to put this out of my mind because I was hungry and I just splurged on a Friday by ordering out for lunch. Unfortunately, the bread was stale, the Mayo was globed on and the avocado spread was brown instead of green. Needless to say I won’t be going back to...

This is to management: My first time ever at this location. I was given a gift card so today I went there. Upon entering I noticed about 5 people waiting for their food. It was only one member of the staff working. He was the cashier and the person making the sandwiches. Everyone there was pretty much in a frustrated mood pacing back and forth outside and back in waiting on their orders. One customer just got frustrated and left because his order was wrong after waiting. I can only imagine the male employee stress level having to juggle 2 positions and during lunch hr downtown and to deal with the frustration from waiting customers! My sandwich was fresh and I enjoyed it no complaints there! But most people have either 30 mins or 1hr for lunch. It took me 30 mins from the time of placing my order and receiving my order. The employee definitely should not have been doing both jobs alone. I dont know if its like this at this location everyday but I will not be going back on my lunch hour at least. Please get more people on staff to accommodate the customers that come to your establishment to create a better experience for all customers. No one wants to spend their entire lunch or half of their lunch getting a meal. #this...

The food was great! WHEN I FINALLY GOT IT AFTER 2 HOURS! So if you eat here I suggest you don't get it delivered! I placed my first order at 11:10 and I waited an hour when I didn't get the notification that it was out for delivery I called. The guy I spoke with friendly but told me they had voided my order due to the tickets messing up (storm knocked power out the previous day and the tickets that were coming through was dated wrong) that was fine I understand that but why was I not informed that my order was voided! the guy told me I could reorder and my money would be refunded for the previous order. So I get on line and reorder and it still took an hour for me to get my food. Didn't take long for the food to be fixed but it took awhile to get here. which it shouldn't have because I am exactly 1.4 miles away from this location. The delivery guy smelled like weed when he got here so I guess that explains why the delivery took so long.. long story short! I placed my FIRST order at 11 and I didn't get my SECOND order until 1:10 oh and I am not 100% sure if I was ever refunded the money from the first...