Machos Tacos — Restaurant in Jackson

I’ve been going to this restaurant since the day they opened. At first, everything was great, but recently I’ve had multiple bad experiences. On two separate occasions, they forgot parts of my order and refused to fix it. Now, they won’t take my order at all—simply because I asked for what I was supposed to get: extra napkins, silverware, and the sauces that come with the food.

They regularly forget key items—salsas, sauces, even meat on things like taco salads. I’ve received orders missing chips, salsa, red and green sauces—all things that are supposed to be included. It feels like they think I’m trying to scam them by asking for what I’ve already paid for. And when I speak up, they act like I’m the problem.

I’ve been a loyal customer, ordering from them almost weekly for over two years. But today, the manager told me they won’t take my order anymore because I said something the last time they messed up. So, if you’re okay with average food made by people who clearly don’t care about your time or money, go ahead—but expect your order to be wrong more often than not.

Most restaurants try to make it right when they mess up. But the two male managers here—the older guy and the younger one—refuse to take responsibility. Instead, they blame the customer. The last time, I politely went back to get what they forgot (again), but they wouldn’t even answer the phone, so I had to drive back. And when I got irritated—understandably—they got mad at me.

We’ve had to return almost 75% of the time because something was missing. Those are real numbers, not exaggerations. I’m usually calm and polite about it, but the one time I express frustration, I’m treated like the issue. It all started when I first asked for the sauces that are supposed to come with the food. From that moment, the older male manager had a problem with me. He even said he didn’t like that I always asked for silverware and extra napkins—maybe because I often eat at the park nearby.

Instead of simply apologizing and fixing the mistake, he said, “I make your food all the time, and you always say something's missing.” Yes—because the taco salads have come with just lettuce and no meat, the cheese sauce has been brown, and we’ve constantly had to come back for missing chips, salsa, and sauces.

I don’t understand how that isn’t a red flag for them. We’ve been understanding and patient most of the time. But rather than improving, they deflect and get defensive. The women who work here are kind and professional. Unfortunately, the two male managers are quick to blame the customer and hide in the back while the women handle their mess.

If you’re a manager and you have a problem with me after over a year, say something to my face—don’t hide behind staff and excuses. Today was the first time I said anything about how often sauces, silverware, and napkins were missing, and the response was completely unprofessional. I was told, “We’re not Taco Bell” as if asking for what I paid for was unreasonable.

To be clear, I’m not asking for anything extra. I just want what comes with my meal. If the manager believes their orders are “perfect,” I invite them to look at the many times I’ve had to come back to get the order corrected. That’s not perfection—it’s poor service.

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We were not happy what so ever with this experience. The staff wasn't courteous. The drive threw had no cars and we still waited 15 minutes for our food. We ordered two combo meals and a kids quesadilla, which was the macho burrito, three street tacos and the kids quesadilla. The three street tacos looked like they was road kill off the street and had hardly no meat or anything else. One taco had no meat what so ever and was a empty shell. We was supposed to get one beef and two chicken tacos, but there was no chicken what so ever in the empty shell. My macho burrito tasted terrible, and left a funny after taste. The fries were the highlight of the meal but you can get better fries at Rallys. The cheese sauce that came with the nachos looked and tasted like warm milk. All this terribleness for $25. I will never go back here and would not recommend...

I can't say too much about this place since I only went through the drive-through to get my order. I had tried to go there the day before but I got there too late and they were closed. I made it the second day and ordered two beef tacos. I then asked to make one of them chicken. They were able to do it for me. The tacos were fixed quickly and the staff was friendly. I went back to my hotel room and began to eat the tacos. While eating the second taco which was the chicken, I couldn't tell it was the chicken and I started to get mad. Then I actually looked at it and realized that it was chicken. Either way it was still good. I would ask people to support the business. The...