Vallarta Grill — Restaurant in Jackson

I didn’t give this place less than 3 stars because the staff was very friendly and attentive. I ordered fajitas (mixed), and was asked if I wanted chips and salsa, to which I said “yes.” She asked what size I wanted and I said “small.” The fajitas, according to the menu, were $20.99, but my bill came out to $29, so I can only assume I was charged for the chips and salsa (and I left a $10 tip). I sat at the bar and waited for my food, and again, the staff was quite friendly and gave me complimentary chips, salsa, and water. The food came out very quickly and I took it to go. When I got home, I realized they didn’t give me any tortillas. I called the restaurant and asked if I was supposed to get tortillas with the fajitas and she said, “yes,” and then apologized. Maybe it would have tasted better with the tortillas, but without it, the taco truck down the street (for a fraction of the cost) has a better quality of food. When you leave a 33% tip on a to-go order, I should think the staff would triple check that the order is correct. Staff friendliness; 5 stars. Quality of food; 3 stars. Accuracy of order; 2 stars. Cost; 1 star. I hate to leave a poor review, but I also don’t like being overcharged for an order that...

The Vallarta grill was not at all what we expected. Items were missing from the menu and the food was definitely not nearly as good. Took a long while to get the food and when we had a question or wanted to order sodas we kept trying to flag down a waitress who basically ignored us after several attempts. When she got to our table I asked her why she didn't come over sooner she said she was busy with some other customers, even though she walked by our table several times. Bad service bad food too bad!

Also made other attempts to find his place and couldn't find it, so this was our last try. I almost wish we didn't find it. Their social media is horrible to say the least Google doesn't even list them. We sat there right in the area literally a couple hundred yards away and kept requesting for "Mexican restaurants near me", and it never came up. Finally after asking several people somebody knew of the restaurant.

Suffice it to say we will never return. It's too bad because we like to shop locally as much as we can. Like I said, Bad service bad...

Our second time here, (first time was OK). We decided to take some food to go, long wait, only two tables in restaurant. Waitress babysitting two young kids (3-4 years old). Kids were adorable but running around restaurant unsupervised. One appeared to have feces on her pants going down her leg ( could have been refried beans -we hope.) Anyway Dad came to pick kids up after about 30 minutes about the time we were presented our to-go bill. The way the manager held out his hand for my card without actually handing me the bill made me suspicious. I asked to see bill and saw 1.99 charge for chips. I asked the manager if they charge for chips if we eat in, and basically he said no with a boatload of attitude. Ridiculous to penalize to-go customers that don’t need to be waited on a different, higher price than fine-in customers. . Paid the bill, got our food home and my wife and I both threw away most of our meals. Bland, tasteless , no spice. It feels like this place is struggling in the area of both food and service.. ...