Arby's — Restaurant in Jacksonville

Had the unfortunate experience of dealing with the Sunday shift manager Darianna this afternoon. Placed an order through the drive thru, order was incorrect and I re-stated the order of a 5 pc tender, 3 pc potato wedge, and a large drink in which she immediately got an attitude with me that "they're potato cakes, not potato wedges"?!? Whatever, she knew what I was asking for... Drove to the window, I had specifically asked for a large drink and was handed a medium. When I corrected the young man at the window, he went to get the manager Darianna who had to do a refund and re-ring in which she had an even bigger attitude about. Nonetheless, I was then told that I would need to pull forward, in which I did. Ten minutes later I was handed a bag with a 3 pc tender and a 2 pc potato cake. After waiting this long and the attitude I received, I parked and went inside and asked for a refund in which she told me she wouldn't do it unless I threw the bag away first?!? Done dealing with this ignorant lady and will be stopping in to see the real manager... Absolutely the last time I order from this place. The service has continued to go down, the prices have continued to go up, and the food just isn't worth the hassle. SPEND YOUR MONEY ELSEWHERE. I also took a picture of the "managers" name tag so I can make sure I got it right, so she sent her worker out to take a picture of my...

Worst arby's besides for the one on Western.I paid for a birisket and a double beef and cheddar combos and I called them in the lady Stated that she put 6 giant things of meat on there. It didn't even look like a single beef and shudder, and she's talking about. You can come back and get another one. The one in newborn does it weigh better? I would not go to any of the arby's in Jacksonville period She refused make it. Right. When I called her she acted like I was lying when I wasn't.I paid $25 for a both meals and I didn't get that.I would not go there anymore, f.R if arby's employees intelligence are too Lo to make sandwiches properly.Maybe they should go to taco bell where they hire legal immigrants It was also at night time too. So the crews during the day are way better than the night cruise, because of who they're managed by. I this time it was a black lady with long ghetto nails and fake hair claiming . To be the store manager and the district manager and training, she needs...

A few weeks ago walked inside to order and there was NO other customers inside. The employees were huddled together talking. No one ever acknowledged that we were there. Today, we went thru the drive thru, no other customers inside drive thru or inside (from what the parking lot look like). We ordered our food and pulled up to the window. Paid for the food and was asked to pull forward because they cooking the potato cakes. We sat there for about 3-4 minutes when an employee came out with a very rude and disrespectful attitude and asked us to move be to a parking spot because the car behind could not get out, we mov d forward a little more. The franchise owner had f this store needs to make some surprise visits to see exactly how customers are treated. The food was good but the...