Baskin-Robbins — Restaurant in Jacksonville

I arrive at 12:40 to pick up 2 Uber orders and the lobby is closed and says to use drive thru. I go through the drive thru and nobody answers. I pull up to the window and have to get someone’s attention and the employee says, “We’re closed.” I responded, “I have 2 Uber orders.” She said, “We’ll be open at 1” So I have to cancel the orders and go on with other deliveries. I got another Uber eats order around 2:00pm for there so I go sit in the long drive thru line for over 10 minutes and get to the speaker to ask for the order. The employee tells me “We’re not doing Uber orders today.” I said “I don’t understand. I’ve come here for 3 different Uber orders today so if you’re not doing them can you turn off your Uber app?” She asked, “Would you like to talk to a manager?” I said “Not really, just turn off Uber orders if you’re not doing them” and she cut me off and said “Have a great day.”

If you are going to change your hours, please have them posted. If you are not going to accept Uber orders, please turn off the app. It is infuriating that a business would allow customers to place a delivery order and PAY for it and have an Uber driver waste their time and gas if these orders are not being fulfilled. Take responsibility and turn off deliveries on your Uber tablet or update your hours on the app and post updated...

WHAT A DISASTER! We come to an ice cream store and they are out of vanilla, chocolate, and strawberry ice cream. Not to mention I don't think I have been treated with such a ride "valley girl" whatever attitude since the 90's. The people running this show should absolutely be supervising this debauchery of a store and managing their poor mannered employees. After we ordered something we were told to "pull up" where we waited almost 5 minutes (with no one else in line) to be served. Over 12 dollars for a smoothie and a milkshake is a little ridiculous after dealing with this nightmare. Will never come here again. Don't be sucked in by the fact that it's...

Nothing like being totally ignored. Stood inside while employees carried on conversations with themselves. When we attempted to ask questions about the flavors, we were still ignored. When someone finally answered it was short and whisper quiet. We asked her 3 times to repeat herself, as she kept turning away. No one was interested in taking an order. Employees just continued to look away. As we walked out, still nothing. I mean if you are doing so good In the business world that you don’t need to sell your product. Then close your damn doors and go home. I hate to leave a bad review. But that was the worse...