Chick-fil-A — Restaurant in Jacksonville

Although I always have great food and service at Chick Fil A, today was different. I came through on my way to work, and attempted to order a salad to take to work. Something I've done regularly at other locations. The sweet girl taking my order said they wouldn't be ready until 10. OK no big deal. A gentleman handed me my order. I asked if he was a manager and he said he was one of them. I said I wanted to make a suggestion. If they had salads ready in the morning, those going to work would buy them on their way in. He politely said he had them ready and asked which I would like. He walked away to get my lunch, and I took out my cash to pay. He wouldn't except it. I said well it's a tip then. He said they didn't except tips and wouldn't allow me to pay.

This is beyond exceptional service. One he didn't have to get me a salad. Two he could have made me pay (which I intended on). Chick Fil A is the best example of...

Terrible customer service from manager Tyrell to ignore his associate, who took my order, when she tried to tell him who to give my order to. If he had simply given his associate 5 seconds of attention the mistake wouldn’t have been made. That sequence left me sitting waiting for my food that had already been given to someone else. After sitting at a table and reading several articles on my phone I looked at the front counter order screen and saw it was clear, at that point I knew the order they gave away was mine and I went and asked for a refund. After facing racial discrimination at another Chik Fil A location with my mother I can confidently say that Chik Fil A is a shadow of what it once was. Their expansion and relaxation of acceptable employee conduct has made them no better than any other fast food chain, and in some...

Just waited in line for several minutes behind an extremely slow customer well several customers on either side of me where serviced and when the line lapsed to one side or the other they did not reroute the slow customer and pull him out of the way or reroute me so that I could be served more expediently finally, when it became evident that this guy was going to take a ridiculous amount of time I had no choice but to leave. This is not typical of the service that I receive at Chick-fil-A but nonetheless clearly demonstrates a issue with their ability to manage special...