Church's Texas Chicken — Restaurant in Jacksonville

30 minutes between placing order and finally getting to window. There's 6 car lengths between drive thru speaker and window. That's insane. No one inside, so what's the deal???

Basically have my bag shoved at me, have a good day. I asked for my drink, she said I didn't get one. She just asked me if I had the smokehouse combo. Yes, combo means drink, I asked for a large coke. Shuts the window like I'm bothering her, pulls the receipt, takes 5 minutes to get me my drink.

While I'm waiting, I check my box. My chicken is crispy to the point of being jerky skin wise, and they're missing my mashed potatoes and large fry. The mash was supposed to be the side for the combo, they gave me 5 French fries inside a sad little fry bag instead. No large fry at all.

She finally hands me my drink, and I explain I'm missing an item. It's in the box.. Closes window and starts to leave... Have to flag her down and show her my small bag of sad fries, no mashed, no large fries. She walks off, returns with a small bag with a large fry container in it, flipped entirely upside down, shoves it at me and closes the window.

Seriously guys, what the heck. This is some of the saddest service I've ever seen, and you weren't even busy.

Flavor for the chicken was great, but the drum and the thigh were so dry and hard it wasn't edible. There was maybe 3 McDonald's chicken nuggets worth of meat in this thing, it looked like a pigeon. My credit card was bigger than the "half chicken" was... The fries were cold.

Still never got my mashed potatoes either but I just left since you couldn't be bothered to provide service. Next time I'll just get a cook out tray for $6 and be in and out in 3 minutes. The 3 piece chicken nugget side item would have more...

I have lived in Jacksonville for 8 years, but never tried Church's. I'm from Wilmington and had tried the one there maybe 3 times, and it was disgusting each time. Greasy balls of salty mush.

I am so glad I decided to give this place a try today, despite the somewhat mixed reviews.

I went inside and was immediately greeted my the nice young woman behind the counter. Forgot to ask her name but, she was tall and slender. I had a couple questions and she answered pleasantly. Two more orders came in behind me and she was very pleasant and professional with them as well. Those working behind her and at drive thru seemed pleasant as well.

The restaurant itself was nice and clean.

The chicken was amazing! Fresh and well seasoned. I find most places "spicy" chicken isn't all that spicy, but there's was just right 😋.

I also ordered gizzard, which were also tasty. The biscuit they came with was fresh and soft.

I don't think the time I waited for my food was unreasonable and she kept me updated on what she was waiting for.

I didn't try any sides, but I...

Food was fresh and crispy. The wait was rather long but understandable being food is made hot and fresh i would have rated them way better but the light skinned young female with twist in her hair has a very Nonchalant irritated attitude. Everything i ask her she had a problem rolling her eyes an walked away twice while I was talking to her smh then I think a Manager she was dark skinned in dark blue shirt and a little older came to window both times an fix my order. I had to ask her was the other girl having a bad day because she had no patience an was so bother by everything I said. The manager apologized for the girls actions and made sure I was ok before I left. I think they should keep the younger girl off the drive through if she isn't going to have good customer service smh thank god the other...