Dairy Queen Grill & Chill — Restaurant in Jacksonville

Horrible customer service. We moved to Florida from the Midwest, and I feel like every business here has a requirement that you must have an attitude with the customer or you're not allowed to work there.

We went here at 7:20pm on a Monday. The lobby doors were open(unlocked). The girl sees us and says 'lobby's closed' .... I asked if I could order inside or if I had to go through drive through and she said drive through, there's no drawers up here. I asked what the normal lobby hours are just so I know. She said "isn't there a sign on the door?". No. The unlocked door we came in had no sign. And the front door had a sign listing EVERY DAY lobby hours the same as drive through: until 10pm. So why was lobby closed? No idea.

I ended up going through the drive through anyway... My kids wanted twist ice cream with sprinkles and a dilly bar. Not surprised when I was told 'we're out of dilly bars and only have vanilla ice cream". I paid with a card, and when she gave me the receipt and my card back I said "thank you". No 'you're welcome' back. No words at all - barely looked at me. When I was given my blizzard [the only thing I ordered] I said thank you, and she again said NOTHING.

I will check this place off of the ever growing list of fast food and restaurants in Jacksonville I'll never return to. No thanks.

P.S. Burger King across the street at least was polite, even though they didn't even know if they had ice cream when...

I will never waste another drop of gas coming to this location. I will walk to the University location before I return to this dump. Expect to sit in drive thru NO LESS THAN 20 minutes. When I finally made it to the speaker, I started by asking if they still had the brownie bowl. They had no idea what I was referring to(eventhough it was just on the menu). Instead I ordered "the brownie and oreo cupfection, a small coke no ice, and a small strawberry sundae with banana". I get to the window, she took my card and stood there laughing with a coworker before running the payment. I assumed the wait was because of short staff....however I watched a group of 6 people standing there laughing a giggling. It looked as if they were supposed to be training, however it looked like break time for the whole crew. By the time I got the cupfection, the cup wasn't even full of ice cream. It looked like an oreo McCurry honestly. There were no brownie bits in the cup, there was a brownie cut in half and put at the bottom of the cup. I got the strawberry sundae with exactly 4 banana piece halves. I had to ask for more banana. They forgot my coke and when I asked for it she got it with attitude full of ice. Save your money and time by going to the other location on University. The service and products are way...

Why is there a PEANUT in my daughters cotton candy blizzard!???!!? My daughter saw it, and knew it was something odd about it. She is ALLERGIC to PEANUTS! Omg. It’s upsetting because she COULD HAVE eaten that. I don’t know how she caught that, but I’m glad she did!

Employees need to be careful! I understand they work with peanuts, but there should be more care involved. Understaffed or not. Make everything with care and concern!! We waited long enough to have it done properly!

The service tonight was BEYOND poor. Young lady with the long braids tonight (7.19), try to have better customer service!

Ruining our ice cream experience! If I’m going to spend money here I would appreciate not having cross contaminated ice cream toppings and better customer service! Especially when telling me in a rude way that you don’t accept AMEX. Which is fine… just be polite about it. It’s not like it’s posted for us to see ahead of time!

Also, is there a new type of chocolate in the s’mores blizzard? I’m expecting the thick pieces, not shaved chocolate.

Can a manager reach out to me. This peanut in the blizzard is unacceptable. And yes it was a peanut because I looked at it,...