Dunkin' — Restaurant in Jacksonville

On our way to the airport for an early flight. They open AT 4 AM. At 410 a.m. , my sister and her daughter walked in while we waited outside. Almost immediately came back out because the young woman inside said, "Excuse me?! Excuse me! We just opened. Can you give us a minute?! I mean we haven't even opened our registers yet." It wasn't in a polite tone; it wasn't a request ... But your door is open, the lights are on, and your posted hours say 4 am?! If she had said, " I'm so sorry we're running behind and we're going to need a few minutes ..." NO PROBLEM. Hey, I get it's 4 am and you may not want to be there, but you are and it's your job that you chose. No one forced you to take it. Please treat people with the same kindness and respect you would want for yourself, especially if it is quite literally your job. Didn't stay. Didn't order. These are the kind of people who spit...

I have visited this location 3 times and all three times have been horrible. 1st visit they got my order wrong and when I mentioned it to the employees they got an attitude about fixing my drink that I paid for, 2nd visit I asked for a large and when I got to the window the girl was rude and handed me a medium when I paid for a LARGE and when I said something about the wrong size of my drink she got mad and said that it was a large and lastly the 3rd visit they got my order wrong again. All three times I have visited this location the employees are rude and don’t even greet you. I will not be visiting this location again and they need better employees and managers...

There is a gentleman who works there named Mario and I hope this reaches him and management you are a godsend and your personality and aura u hope it takes you places I stop thru every morning as long as theirs no line and specifically request him jus off of interaction he went out his way to ask me questions regarding what I liked and offered suggestions now he’s the ONLY one who can make my drinks. Fast food is a hit or miss but it’s the fact that when I drive up to the window he’s there to greet me with a smile a kind word and a new option he specifically thought of for me. Thank you for your patience your service and for going the...