McDonald's — Restaurant in Jacksonville

Save yourself lots of time and aggravation and GO SOMEWHERE ELSE!!!! I decided to give this location another shot, but it was a mistake. Aside from screwing up the order ( the 2 cheeseburgers we ordered didn't have cheese but were wrapped as if they did. Are they trying to show a profit by short changing the customer's food?!!), the food was ice cold and we're less than 5 minutes away. Best of all when I called to inform the manager - I assume that's who I actually spoke to - he just chuckled, a lot, and though he did apologize, he made absolutely no effort to rectify the situation or appease us in any way. Didn't even say he would look into it. Believe me when I say I was livid, about the screw up and then more so with the lack of concern for the quality of their product. And service?? It's sorely lacking. No one was up front until the sweet young girl brought my order. Apparently people these days, both young and old, have no sense of pride in anything they do, as long as they get a check. And the worst part is employers put up with it and keep some real losers. I understand good help is hard to get, but come on, enough is enough. See...

Ok so we went to the grand opening... I mean we live closer to the one on main St which also has issues, but we ended up getting free big mac's for the year and got two gift cards for $25. That was cool. But... It's the same owners as the one on main St in oceanway, which has its own set of issues... But today (almost 3 weeks later) we decided to actually go get a big Mac, got my daughter a happy meal but she wanted ice cream so we sat and at the ice cream and waited on the food till we got home...

First off the person at the counter was nice. The guy who even brought our food was nice even though he didn't believe us when we said we ordered 3 ice cream cones. Needed the receipt and then brought them out one at a time.

BUT

We got home only to find out that not only did her happy meal not have a toy. They also failed to give us her milk.

I don't even think I would have thought to go down there if it wasn't for trying to not get repeat characters. So a different store and maybe we would find new characters, except we got none at all.

So fun trip. A wasted trip. But it...

It's Mcdonald's. You know what to expect but this location is just poorly run. I keep turning in the silly "McDVoice" surveys in hope for some change work response but nothing. So just gonna have to post openly here. I go often for breakfast and the staff are all very nice but it's easy to tell that they're all stressed and the site feels under staffed for the amount of business that comes through. I often use mobile order and eating in is the only way to get a correct order. If I get takeaway, it's always incorrect. I just ordered and was shorted a whole sandwich and side. I am already home with my family and not able to go back. I also already waited 20 minutes in a curbside spot only to have to walk in and ask for my food. Every takeaway order, an issue. Just really frustrating. I honestly can't wait for a new quick service place for breakfast to be added...