Ole Mexican Restaurant — Restaurant in Jacksonville

UPDATE: a year ago i gave it a try again after being away due to the poor service. I found DANI she alone makes this place 10 stars. I will only eat there when she can serve me. Anyone else is not even par. I wish they would bring back some sort of live entertainment since Angel moved down south.

I have gone to this place for several years. If you look far back enough you will probably see a review where I was in love with OLE. I was... and I will NEVER go back there again. My last 4 visits have been very lousey in service. Either being seated and waiting 40 minutes for our chips, people seated after us addressed for drinks and chips before us, the wrong order etc.... What kept me going back is I love Mexican and Margaritas. 3 dollars each a margarita and you will not need more than 2 I promise.

My last visit last Friday took the cake. I had been out of work for a month and a half but wanted to celebrate being back. I had 10 dollars and figured what the hey. I decided i would munch on chips and let me daughter get two tacos while I drank and listened to Angel.

Upon entry the waitress even remembered us and asked why we had been gone so long. The guy was on it with the chips and my drink was brought to me immediately I thought, "Hey a few weeks away and they improved". NOT- When we ordered my daughters two steak tacos the waitress told me it would be three dollars each. I didn't understand what she was saying. I responded something like "they are normally 2.19 but if it is 80 cents more for steak no biggie". My daughter gets steak every time we come I had never noticed before. I also asked for the cheese to be substituted for tomatoes because of a dairy allergy. She said ok.

When the bill came we were charged 5.50 a taco. 2.50 for a shell and lettuce then 3 dollars for the meat. AND 99 cents for freaking tomatoes!?!?!?!? I went over the bill and decided I wanted to address it with the waitress first. She stood firm on it. She said she told me. I told her you didn't say UPCHARGE and we have NEVER been charged this in all the years I have came. I then asked her about the tomatoes. Clearly cheese cost more than tomatoes. She shrugged at me. I then asked her if charging me six dollars more than I am used to is worth her tip. She smiled. So i went up to the cashier. Yes everyone is right she isn't friendly but it had never been an issue before. I explained to her my dilemma and how poor the service had been the last 4 visits. I also let her know I am there for the drinks and music your service and food are average. She said she saw nothing wrong with my bill and to pay. I told her money wasn't and issue and I will pay it but I will NEVER be back again and that the store as gone downhill. She pointed to everyone in the store and said she has no problem keeping business, pay your bill and get the hell out of here. That is just what I did after giving Angel a hug and told him we will have to arrange to catch him at another establishment from here on out. I can't wait to see who gets my money this Friday. It certainly will NEVER AGAIN BE OLE STAY AWAY--BETTER SERVICE AND FOOD ELSE WHERE AND THEY WONT FUDGE YOUR...

So ordinarily I have a awesome experience at this place. Over the past few years I have dined in as well as ordered for delivery. Today however was a different story. I learned that the color of my skin means that if a mistake is made I should except it rather than question it because my questioning it can be misconstrued as confrontational. In short my bill was wrong. I waited in line and when I was at the register simply asked if it could be fixed. Immediately I was told without any research that the price I was quoted was less expensive than an alternative option. This was untrue ofcourse and the cashier reluctantly made a change which was accompanied by additional comments and speaking to my server as if I was not telling the truth about my order. This was accompanied by the cashier calling me upset and giving me major attitude. My response was hey it's not that serious why would I lie and why are you giving me attitude simply because a mistake was made and I want it corrected. This was followed up with an angry mob behind me stating I was holding up the line and arguing with me. My mistake in this was responding to the mob. This changed my tone. So the owner approached to try to help but she to already had made her mind which was clear from her facial expression that I the consumer was wrong so she really couldn't hear anything I had to say because the cashier was her mother. My friend interjected to try and defuse the situation. I figured out that even through a part of their conversation that she still could not hear what was being said. I then asked our server who was great and very pleasant throughout the entire ordeal could she resolve the issue because she knew the mistakes that had been made and she acknowledged them herself. The owner took offense to this as well. She asked me to leave the restaurant. So I left. My friend continued to speak with the owner who took offense to her as well based upon words she used until she explained to her that there was no malice in the situation we simply wanted the bill to be fixed. I thank her for rectifying the mistake and then making a further gesture, however the issue is that the whole situation could have been avoided. It's really sad that the color of your skin can affect the hearing of those you talk to. I wish you the best and based upon the initiator of the issue I know she is not going to change, it's probably too late but we can always hope for the best. I can no longer patronize a establishment who insults my intelligence and takes offense when they are questioned but I do thank you for your service...

We have been going to Ole for a long time and last time we went we were charged for A kids meal that was supposed to be free and when we proceeded to advise the cashier, who is not friendly at all that it was kids free night and we shouldn't of been charge for the meal she argued with me for five minutes and ended up charging me. We still continue to come back after that issue however, last evening when we were there the gentleman that plays the live dance and promotes dancing on the dance floor was playing dance music and asking people to come dance, so saying is that there were four other children on the dance floor I decided to bring my three-year-old up there so he could dance and have some fun and in the middle of videotaping my child dancing the rude cashier comes over and stick her fingers in my face and asked me if I can read the sign on the door that apparently says no dancing, I thought that was some kind of joke because why would a place have dance music playing with a DJ telling you to come dance if dancing we're not allowed. She began to blame the annuity dancing rules on the insurance stating that it was not a bar it was a restaurant which I understand but there is a full bar and a DJ there singing songs and encouraging dancing. I don't even think the DJ knew that dancing was not allowed but also I was approached for my child that had been out there dancing for a minute and a half but yet there were four other children him we did not know that had danced out there the entire evening with their parents and she never once come front of them! When I told her that they were not my children she proceeded to tell me that I was leading a bad example! I am so offended, I will not be going there again. You shouldn't have a DJ playing somewhere that you don't want dancing! For them to blame it on the insurance agency is really not even true anyways because I have never ever heard of anything like that in all the years that I've been in the restaurant industry, sounds to me like it was the server is complaining of people getting in their way while they're just going to tables or maybe they should cancel the live music then. There was also no way for us to know that dancing was not allowed because the last time we been there on a Thursday the dance floor was full of people so we would've never known that we could not dance. We never sit near the patio door where the no dancing sign was posted as well and when I proceeded to tell her about that at check out she was very rude I understand that she is the mother of the owner but she is bad...