Sandollar Restaurant — Restaurant in Jacksonville

Where to even begin? This place used to be a great spot two years ago! We went tonight, Friday July 25th with our family from out of state. I tried to call earlier to make a reservation and no one answered the phone. No biggie, we went around 6:15 and waited 2 minutes before the hostess even looked up to acknowledge us. We were not greeted cheerfully, it felt more like we were making her job more stressful just by being there. A waitress asked one of them to please help her and get a pink lemonade to go to and the hostess shot back at the waitress that they were getting slammed. To which the waitress replied, “yes, that’s why I’m asking ONE of you to help me!” It was incredibly awkward having that argument happen in front of us and the other waiting patrons. Finally, we were told it’d be a 25 minute wait and went back to our vehicles to wait. Around 35 minutes later and still not getting a message that the table was ready, I went inside just to ask for an update. I immediately noticed the lady who had come in after us was just being seated with her party of 10. I decided to bite my tongue and asked for an update. I was told, “we’re still waiting for tables.” Around 10 minutes later we got the message that our table was ready. We were a bit irritated since the wait time was double what we were told. We were promptly seated outside in Steve’s section and waited about 5 minutes before he came by asking for our drink order. The drink orders were a mix of Sprite and Coke and Root Beer, and all of them were FLAT. I was super bummed so I asked if he could use another soda machine. Steve had no problem at all with that request and got me a soda from the newer outside bar and guess what? FLAT. I was starting to get extremely annoyed and just ordered a pina colada since I needed something for my food. When the food did arrive my order was wrong. Please please please….if you have hamburgers on the menu and CHARGE $2 for a SLICE of cheese, for the love of god PUT THE CHEESE ON THE BURGER. Mine came with no cheese and when I told them of the mistake they brought me a plate with a cold slice of cheese on it. I was so disappointed in the entire outing and while Steve was nice, he never apologized for the flat sodas or mistaken order. Never offered to have it taken off our check. Needless to say, it was the worst experience we’ve had here. And what happened to being able to order hush puppies as...

I approached the hostess stand and was asked "are you going to eat here?" I was rather shocked by the question as we wouldn't be there if that wasn't our plan. We waited about 15 minutes for our party of four to be seated despite an abundance of empty tables. Once seated, it took another 10 minutes for our waitress to get our drink order. We received our drinks which consisted of 3 waters and an iced tea, then we ordered our appetizer and entree's at the same time as we weren't sure how long it would take our waitress to get back to us. After placing our food order, we waited 20 minutes to receive our dozen raw oysters. I had requested a side of jalapeno's with the oysters and they did not come when they were brought out, more about that later. After receiving the oysters, we waited another 40 or so minutes to receive our entree's, which consisted of a shrimp po boy, chicken alfredo, snow crab legs, and Seafood Portofino. Everything we received was room temperature or cold. When our waitress was taking an order at another table, my wife flagged her down to let her know about the temperature of the food. She said that they were really backed up, but she would put in a new order. We declined to wait for new food as we were hungry and had waited long enough, so we just ate what we had. About 5 minutes later she brought out new po boy and chicken alfredo meals. By this time, we were almost done with what we already received and again told her we didn't want them. She also brought out the jalapeno's I requested with our oyster appetizer. We went ahead and asked for the check which she promptly brought and advised us that she didn't charge us for the two new entree's and we could just take them home with us. She also told us she didn't charge us for the drinks (3 waters and an iced tea or the jalapeno's) but didn't take any off for the slow service or cold food since we had the two new meals. We probably should have asked for the manager, but the waitress should also have offered to let us speak to the manager. I'm not actually sure if one was even on-site as we didn't see anyone that appeared to act in that capacity. In my experience, normally the manager interacts with guests and asks how everything is. This was our first visit to Jacksonville and to this restaurant, Jacksonville is amazing......The Sandollar Restaurant, not so much, we will not be...

SunDollar Restaurant is an absolute gem in the heart of the city, offering a delightful dining experience that is sure to satisfy even the most discerning taste buds. From the moment you step foot inside, you are greeted with a warm and inviting atmosphere that instantly sets the stage for a memorable meal.

The staff at SunDollar is incredibly friendly and attentive, providing excellent service throughout the entire dining experience. They are knowledgeable about the menu and happy to make recommendations based on your preferences. Their genuine hospitality creates a welcoming environment that makes you feel right at home.

Now, let's talk about the food – it is absolutely fantastic! The menu at SunDollar offers a diverse range of dishes, from classic comfort food to unique and creative culinary creations. Each dish is prepared with care and attention to detail, using high-quality ingredients that result in exquisite flavors.

One must-try item on the menu is their signature SunDollar Burger. This juicy and flavorful burger is cooked to perfection and served with a variety of toppings that will satisfy any burger lover. The portion sizes are generous, ensuring you leave the restaurant feeling completely satisfied.

In addition to their delicious burgers, SunDollar also offers a variety of other dishes that cater to different tastes and preferences. Their salads are fresh and vibrant, and their seafood options are equally impressive. The crispy fish tacos, accompanied by a tangy and refreshing salsa, are an absolute treat.

The dessert menu at SunDollar is equally enticing. Indulge in their decadent chocolate lava cake or savor the rich and creamy cheesecake. These sweet delights are the perfect ending to a memorable meal.

The ambiance of SunDollar Restaurant is cozy and inviting, with comfortable seating and tasteful decor. Whether you're dining with friends, family, or a significant other, the atmosphere sets the stage for a relaxed and enjoyable dining experience.

Overall, my experience at SunDollar Restaurant was exceptional. The combination of delicious food, friendly staff, and inviting atmosphere makes it a top-notch dining destination. Whether you're looking for a quick bite or a leisurely meal, SunDollar Restaurant is a must-visit. I can't wait to return and try more of their delectable...