Starbucks — Restaurant in Jacksonville

Today, I received one of the best servings of a matcha latte I have ever gotten from this Starbucks. It was so beautiful, I just couldn’t keep this soul healing experience to myself. This is my go-to Starbucks and I get a matcha latte 95% of the time.

The matcha lattes are usually very milky though and I don’t really taste a lot of matcha, but today, the lovely lady who made my drink was generous with the matcha powder when making my drinks, and after just looking at it I knew my life was about to change. I took my first sip, and I had a symphonic flashback of all my memories I’ve witnessed so far like that scene from Ratatouille.

Starbucks San Jose, please keep making your matcha lattes like this. After I’ve had this one, I can’t go back. I called the store when I got home to praise them for crafting this therapeutic drink for my tastebuds.

The one who answered was coincidentally the one who made my drink as she asked if I had gotten the egg pesto sandwich, which I did, but lied that I didn't, and I am sorry for being untruthful. If she is seeing this, know that you are #goated. I am #thankful.

This matcha, the service, and the egg pesto is a 5/5, especially the service. 5/5 everyday, wonderful staff. I give it a 4 as I wish that your matcha lattes would have a little more matcha like the one today. All the time. Forever.

I sometimes have to drag myself to get through the week and dread my existence, but after having this delightful drink today, like Cordelia said in her song, I realised that I think I like this little life.

(Side note) The attached photo is of my drink and my brother’s. I did not consume...

I used to work at Starbucks years ago so I am very understanding when it comes to a lot of stuff. When I worked at Starbucks this location had a bad reputation for never making drinks right and now years later I happen to live right by this location so it’s super convenient to hit it on my way going anywhere. To this day EVERY SINGLE TIME I GO they never make my drink right. I start ordering it how it comes to make it really simple for them and still they won’t even shake the refreshers which is a very basic task PER STARBUCKS POLICY. It takes a lot to make me write a bad review but I am so frustrated I have bagged and begged this location to simply shake my drink per the recipe and still every time they don’t do it. I have gone to another location right down the road to have it fixed and even they told me years later that location still has a bad reputation of not making drinks right. It’s really unfortunate and honestly unacceptable. You can clearly tell if it’s been shaken or not bc if it has there is visible bubbles. Today they tried to hand it to me completely still and flat and I asked if she could shake it. She had the audacity to swirl it in her hand right inside the window and try and hand it back. I had to specify no can you shake it in the shaker per the recipe. And with an attitude they finally did it. It’s a constant battle. It’s so frustrating I could pull my hair out. I’m paying $5-$7 for a drink the LEAST THEY COULD DO IS MAKE IT HOW STARBUCKS TELLS THEM TOO. I’m literally not even ordering any accommodations just a basic how it...

The employees that were working 8/17/22 in the morning, specifically 8:45am are the rudest and laziest I have ever seen. I placed a mobile order for inside pickup and when I arrived the Inside of the store was closed. The only reason I did the mobile order for inside pick up was because I was in a rush and did not have time to wait in a long drive-through line. I tried knocking on the door and showing them I had a mobile order instead of kindly handing me my coffee(that's been paid for) real quick or explaining anything to me they completely ignored me and shrugged their shoulders at me. Since I am getting absolutely no response from them I walk over to the drive-through window and ask for my coffee that is PAID FOR. The worker who I unfortunately forgot to get her name, yelled at me to get out of the window which I didn't want to be standing at in the first place, refused to hand me my coffee, refused to give me my money back, and said I could call the manager and handed me a sticky note with a phone number that DID NOT work. I come to thIS Starbucks on a regular basis and have never been treated as poorly as I was today. I've worked in the restaurant industry for many years and that was the worst customer service I've ever seen. I hope this gets to who it needs to and these people are put in their place. But more importantly make sure mobile orders are off if you aren't gonna have the inside of...