Dunkin' — Restaurant in Jaffrey

We are not DD regulars. The few, rare times we go here, I'm reminded why (though I don't really need the reminder 😝 I am perfectly capable of making our own breakfast & coffee for a fraction of the price, thank you very much).

We can never understand it; at certain times of the day the drive-thru line will be 10-15 cars deep - we like to amuse ourselves by counting when we drive by. 😆

We rarely come here, like I said, but for our youngest's birthday breakfast we surprised her with donuts (which we never do so it's fun for her on the rare occasion she gets them) and, because it's more fun to look at the donuts inside the case inside the shop, we went inside. She was wearing a "Happy Birthday" crown. The cashier looked at her, looked at her crown, read it, & said nothing to her. Charming. (Too bad for her, I was watching her & she clearly read it & chose to say nothing; if she took 2 seconds to wish our daughter a Happy Birthday, I was going to leave a big tip, because I can & because it would have been nice. She chose to say nothing, I left nothing in response. Her loss.)

Lemme back up here; the customers are rude, too. Construction guy came in behind us (at least that's what his truck said, great advertising by this jerk). I cheerfully told him we were going to be a minute so he could go in front of us. He couldn't even be bothered to nod or grunt his appreciation; it was like I wasn't even there. He walked past us, head down, face in his phone, completely ignored me, greeted dude he met there. Da fuq??

Anyway...

My husband asked if their veggie egg bites had dairy in them. Took several people to say they could check the ingredient labels but one of the workers said, "I don't see why they would..." (Yeah, it's not worth my time to explain how dairy subsidies work so...) They came out & said "I don't know". Um, what? Don't the premade things have ingredient labels, you know, like, by law, for customers with food allergies?? 🤦‍♀️

Like I said, thankfully we only come here 1-2/year. But even then, the needless frustration really isn't worth our time.

They do put up pretty decorations in the lobby. But they treat customers who walk into said lobby so poorly, what's the...

This isn't one experience it's many- many times going here to have my order made incorrectly by someone who seems bored and angsty that they have to be there. I try to patiently work with new workers and be understanding but it seems like they make zero effort to complete orders correctly. Order a large ice coffee with 5 oatmilk- get a large mostly black iced coffee. Order a chocolate frosted sprinkle donut, receive a vanilla frost donut in the bag frosting side down so it all ends up on the paper bag- I have gotten 4 separate hot coffees that have had the lids not put on them so they spill, either in my car or on my hand when I get out, or on my stairs coming inside. The issue here isnt the mistakes, it's the look of annoyance when asked to correct them. I drive to rindge if I can afford the 15 extra minutes, and I wish it...

We are locals and have never received an order right. It got to the point where I filed a complaint with corporate and the owner responded and was extremely pretentious and as argumentative as his employees. He pretty much told me if we didn't like it not to come in . Staff is always changing which is a huge warning sign at any business and the staff that is present minus a few are always stoned out of their minds and ask to repeat orders multiple times only to be given be wrong items and coffees. The staff gets argumentative when you ask for your correct items. We have also told to have a nice day without giving you half the order clean and then have them argue that they did give you the items up your...