Baskin-Robbins — Restaurant in Janesville

The worst customer service I've had in a long time. Went in with my kids because they were sooo excited about dinosaurs ice cream cups. When we arrived there was only 2 employees working and both gentlemen were seemingly annoyed that we were there. We waited in line and placed our orders 2 dino cups and 2 two scoop Sundays . We received the Dino cups first with less than a 1/2 of a scoop of ice cream and both cups cover in orange dye and melted ice cream from the dirty gloves the employee had on. He didn't even bother to try and clean the cups off. I had to ask my son to grab a napkin before I could even hand it off to him. Already a little irritated at this point tbh however we were only half way in on our experience. Next, my husband ordered his Sunday the employee then asked if he wanted fudge or carmel in which my husband replied fudge... Nope just kidding the employee then tells him that they are currently out and "Ain't nobody here trying to make any right now." Ummm ok...so he gets his dish also covered in gloves slime and finishes up I order my ice cream with no real issues except the obvs at this point slime. We sit down to eat our treats and the employees disappear. They later come out say " they are still here" and again retreat. Once we leave to get in the car (parked in front of the building ) we notice the employees dancing around with a brooms and rough housing in the lobby. At one point the one employee was laying on the floor as the other sat on him... it looked like maybe he was trying to crack his back?? 🤷🏼‍♀️... Idk they whole experience was unlike anything else I have ever seen. I was extremely disappointed and will not be going back anytime soon I really think they should watch the cameras at that place....

The only reason this BR gets one star is for continuing to exist. I’ve lived on the south side of Janesville for three years and I really want this joint to not be terrible. I take the kids here about every six months in the hopes that it will be under new management or something, but no dice. It’s absolutely filthy, they’re always out of everything, and the only thing the staff appears trained on is how to evade direct questions like “do you have any kid’s cones?”. For real guys, you have literally 5 supplies you need to keep tabs on to serve ice cream, and a 700sq ft space to familiarize yourself with. I get that we’re all swimming in the collective waters of uncertainty here, but that’s a question you should totally be able to answer. You could also wipe the counter every...

Stopped in with my daughter while she was here from Florida. It was about 7:30PM. There were covers over all the ice cream and we were told that they couldn't sell any ice cream because the workers on the night sift "hid all the scoops". The girl behind the counter said she came in at 4:30PM and they still couldn't find them. I asked if they had called a Manager, she said yes. So I was wondering, why didn't the Manager run over to Walmart and pick up some ice cream scoops? Unbelievable! I would hope the night shift crew gets terminated, and the Manager should be addressed as well, Did noting to resolve the problem at all. Baskin with 34 flavors can't sell an ice cream cone? She also didn't even offer pre-packaged ice cream. It was just overall...