Cactus Family Restaurant American and Mexican Food — Restaurant in Jasmine Estates

Bad part our food took over 1 1/2 hour before we got it. FOOD was good once we got it, BUT it took too long. 2 people got serviced food. The other 3 people had to wait for another 20 mins before we all got our food. Then one didn't get what he ordered. Asked for tomato and lettuce and onion on the side and never got it. The waitress didn't understand English very well and had a hard time understanding us. Tried to order their special soup and it wasn't ready?!?! It was 12:15 time for lunch. Not sure why the soup wasn't ready. Chicken tacos were not shredded chicken as the menu said. Poor poor waiting for food services. They should have given money off the bill for all the bad waiting time. But they didn't. Not...

The lady at the counter decided to give herself a 10% gratuity on my card without my permission. I was going to give her a cash tip instead of putting on my card, but she made that decision for me. Which is funny because if she didn't illegally give herself a tip, she wouldn't gotten more than 10%.

I used to love this place but the food has become bland, they advertise on the menu you that they have chips and salsa but when I went in she said it was $2 extra for the chips. Don't advertise chips and salsa as a single priced entity if youre going to charge $2 more for chips. That's false advertisement.

I will not be back again since they like to tip themselves. I sure hope they dont do that to everyone....

We went for lunch today.I was excited to try a new Mexican restaraunt .There were only 2 other people in the place and after waiting for 15 minutes to be waited on.I understand our server was new she told everyone repeatedly but I still feel she should have been able to answer menu questions or get an answer for us. I understand being new and maybe she should not have been alone.We witnessed a few customers leave because they did not get service.No receipts were avaiable because nobody knew how to put paper in the machine.My husband got his food 10 minutes after I did and it was the same with the couple next to us.The food was just ok.I wish I could say I would return but we will not based on...