Kawa Japanese Steak House & Sushi — Restaurant in Jasmine Estates

On Tuesday, Aug 10th, I went in with some friends for dinner. We had separate bills and separate orders.

I ordered a Dynamite Roll and the new Kawa Star Roll. Everyone's orders came out on the same plate. The server explained there was confusion when plating the food, but it wasn't that big of a deal.

The problem was that the server listed off the rolls that were on the platter, and one of them was wrong. Between the different orders, we should have had a Tiger Rool, Lady Roll, Dynamite, and Kawa Star. Instead of the Kawa roll, they had made a TNT roll.

Apparently the server had a bit of confusion, so they went to ask the chefs which rolls were prepared. The chefs said that they made the Kawa roll. To which I responded by stating that the ingredients were different and it wasn't the roll I ordered.

So, the server had a woman come to the table, and she confirmed the roll was incorrect. A few moments pass, and the owner/manager (?) comes by and says the roll on the table was the Kawa. And once again, I stated that the ingredients were different. So, he left to go get a menu to compare.

When he returned, the two of us went over the menu description together- while examining the roll. He conceded that the roll was not the one I ordered. However, he suggested that the ingredients were close enough to each other, that I got a better deal with the roll I received.

And for the last time, I remarked that I ordered two rolls- two SPECIFIC rolls- because of I wasn't able to eat some of the ingredients in the rest of the rolls.

Eventually they made me the correct roll, that I never actually ate, because by this point, we had already been at the restaurant for over an hour- debating the roll for roughly 25 minutes.

The entire discussion should have taken no more than 2 minutes. The food should have been on separate plates, so we could have just sent the wrong roll back. We shouldn't have needed 4 people to confirm or deny the accuracy of the order.

I didn't ask for any discount, and none was offered. So, I paid the full bill and left. I won't be returning, and I don't think the people I was with enjoyed the experience, either.

Overpriced compared to other places, and a really...

This place changed from Kumo to Kawa, the food is the same but the service was horrible. We came for my birthday dinner as this place was a family favorite for special occasions but we will not be coming back......EVER!!!! To start the server drops our tray of drinks, which could happen to anyone, but this seemed to set the tone and rattle her significantly. She got half the orders wrong and refused to correct them. No refills without being asked, did not clear one plate or glass from our table, and then of course added the tip to the check. We sat hibachi, the cook was great and the food was what you would expect but after waiting a half hour for the check we finally asked to speak with the manager who could care less about the situation and proceeded to speak (negatively in native language) to other workers while giving us the "Oh Well". Needless to say the food isn't good enough to compensate for poor service and with a management down poor attitude to customer service this place won't last long. I highly suggest for people drive to any other hibachi place and save yourself the aggravation. Additional comment = This place was busy but not busier than any other time I have been. There is no excuse for poor service in a service based industry. Staff accordingly, for a prime night in peak hours or hire capable people!! I have been to several restaurant's way busier (not to mention cheaper) and had execellent service by either fewer great servers or many not so great servers. Here is the real point, even if you or your place has an off night or your server does, it can all be wiped away by the manager apologizing (without being asked for one) and/or a little bit of a competent explanation. Not what you did, having the server stand there arguing with us (as well as other employees).... and definitely not while rambling off in a language you think your customer doesn't understand. Please, don't make excuses to the customers you just lost. Listen, learn, and more importantly don't treat other customers this way.......that is if you want to stay in business. For me, I will drive 40+ miles south next time I want...

I will start with that i gave them this rating on the service and not the food quality. The food was great.

Since I discovered the place 2 years ago i eat sushi only there. I haven't had a chance to eat there in the last couple of months so me and my friend was meeting there. While i was waiting the guy at the front desk (found out that he is also the manager later on) tell me if it was my first time under the new ownership I answered yes. He was going on and on about the old owners how terrible they were etc. My friend just arrived and we set at the sushi bar. I ordered a Mexican roll and a salmon roll and asked to add sweet potato in the roll (which I always do) the waitress told me that they don't do it at first. I responded that I always did so she went to ask. When she came back she said that it's going to cost me $6 to add the sweet potato to the roll!

Looking at the menu and seeing this: Sweet potato roll $5 Salmon roll $5.25 Salmon roll and avocado $5.95

I asked her if she think that it's right cause a whole roll with sweet potato is $5 And to add it to my roll will be $6? She responded YES! I was shocked and asked to see a manager. After they were talking for 2-3 min the guy from the front come in and tell me that she made a mistake and it's $4 to add it.

My response was that i want to go shopping where he does cause avocado add on is $.70 and sweet potato is $4.

Then he gave me the lamest excuse that I ever heard - the preparation time for sweet potato is longer.

I was an executive chef in a high end restaurant for many years and I wouldn't dare to up charge $4 on 2 slices of fried sweet potato in a roll.

I ended up adding avocado to my salmon roll... made more sense financially.

Edit after the owner response: You try to justify your staff cause you didn’t understand my complaint. It’s too bad cause your food is awesome but your staff is ridiculous by giving stupid excuses. And yes i will not come back. I would definitely pay $1 for it like everywhere I ever been. Too bad that you fail...