I like the self service terminals because realistically trying to navigate special orders holds up a line but with six terminals I always get what I want and no one's put out. Inversely it is a lot harder on the kitchen staff. The information they get isn't clear and the system needs a lot of work on their end.
On the user end the software experience could be improved by reducing the number of steps between hitting "pay" and actually paying. This is not the place for advertising and upselling. I'm already doing a custom order every freaking time, no I didn't forget anything and you don't know me well enough to be making recommendations okay? And no I don't want you to start taking pictures of me so that you can create a database of faces and make good recommendations. If I had my druthers The food would arrive to your table by conveyor belt or something to that effect Cash could be paid The same as a vending machine if you really needed to use it. And I'd never need to talk to a single human being. As impersonal as humanly possible. If I wanted to talk to a person I would go to a sit-down restaurant this is fast food make it...
Read moreIts hard for me to put into words how pleased I am with this location! Above and beyond. I'd say they nailed it. I have a family of 6 that was in town for a baseball tournament and we dont get good service like this back home. Finding a place to eat so far away from home can already be difficult and taco bell made us feel that we were right where we should be! A BIG THANK YOU to the staff of the jay location for your hospitality and sense of urgency! P.s. thank you to Matt the district manager for the kind words and you guys keep...
Read moreThe service was fast but the lady that did the food handed out the food was snooty hateful and didn't appreciate her just sling in the food out to me Don't know who she was didn't see a name tag on her but yeah she don't need to be handing out food to people you can't have a hateful attitude you got a smile whether you like it or not you got to be friendly customers or you don't need to be working there. I ordered a side of beef taco beef burrito supreme crunchy and a...
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