I will start with the positive. I really like the atmosphere here. And the staff is really nice a friendly, which I think is rare in coffee shops in Chicago. Many places have staff that go out of their where to try and prove how cool they are and not out of their way to provided decent service. This place doesn't do that, they are genuinely nice! They have a decent amount of seating options both inside and outside (weather permitting). It is kept pretty clean and they have a nice tea selection with a brief description of those teas, which is great if you are new to tea. The reason they have three stars is because of their food. I have had most of their sandwiches and the most of the time the ones with egg are always served with the egg cold, even almost frozen one of the times. The bagels are supposed to be toasted, but aren't toasted at all. I mean they put them through a warmer or something, but it doesn't toast them at all. Anything on a bagel is improved tenfold if it is properly toasted. I don't think they use real avocados on the avocado toast, it didn't taste like it, tasted like store bought premix. And if that is they case, fine, but you should clarify it and probably bring the price down. Or get real avocados. The other thing is there isn't much variety in the sandwiches or bread options. I keep coming back because they are so nice and I live nearby. I keep hoping the menu and food will improve. The music can be a bit loud, but not out of control. All in all, this place would be a 5 star if they served their egg sandwiches with the egg actually warm, and actually toasted the bagels, and used real avocados. One of their employees told me they were revamping the menu, but that was a while ago and I have yet to see that happen. To be fair, it seems as though they are working with limited kitchen space. However, even with the space limitations, vast improvements could be made. I used to work as a barista myself years ago and we had a small area for food prep, but we still were able to provide a variety and ensure the food was heated properly. Oh, and they have a denver sandwich which says it has bacon, but it is actually ham. That was disappointing as I was really craving bacon.