Crumbl — Restaurant in Jefferson Township

Really terrible customer service. Put in an order through the crumbl ap for delivery. It was never picked up/delivered so I called the store an hour and a half later and they explained that the door dash driver was the one who canceled it and they were not responsible for it. Their problem solving for this issue was to cancel the tip that I put for the door dash driver after I never approved or asked for that. Now the driver who does pick up the order will not receive a tip! This location was unwilling to accommodate the inconvenience of a delivery that was supposed to be delivered for my brother's birthday hours before. Will never order from this location again! If you have an order that's sitting in your system for an hour and a half that's the stores problem at that point and they were so unwilling to accept...

Outstanding Customer Service and Delicious Cookies:

We had an amazing experience with Crumbl Cookies! We ran into a problem with the delivery time since we had a flight to catch and really wanted to take the cookies with us. The team was incredibly helpful and resolved the issue quickly, ensuring we got our cookies just in time before heading to the airport. Their customer service was exceptional, and we couldn’t have been happier with how they handled everything. Highly recommend Crumbl for their fantastic cookies and even...

I’ve been coming to Crumbl Cookies for a while, but today’s visit really stood out. My son has peanut/tree nut allergies, and we ordered a 12-pack that included the Chocolate Covered Banana (with roasted peanuts on top). Jovanne was incredibly thoughtful—he separated the peanut-topped cookie into its own box to avoid cross-contact and handled everything with real care. It’s the first time a team has done this without me asking, and it made us feel seen and safe. Cookies were delicious as always—huge thanks to Jovanne and...